Lead Application Support Engineer

Job not on LinkedIn

October 30

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

💻 Application Engineer

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ClearlyAgile

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B2B • SaaS

ClearlyAgile is a company specializing in business agility transformation and adoption. Leveraging Agile frameworks, ClearlyAgile assists organizations in solving complex problems and achieving success in a changing market landscape. Their services include Agile product delivery, DevOps, and comprehensive training and certifications. ClearlyAgile offers solutions like 'Agile In A Box' which provides complete development services with certified teams. Through strategic partnerships and expert coaches, they help businesses enhance their competitive advantage, streamline processes, and navigate market changes effectively.

51 - 200 employees

🤝 B2B

☁️ SaaS

📋 Description

• Oversee and mentor a team of support engineers (London & nearshore/local) • Manage daily workload and assignments, ensuring timely and accurate ticket resolution and project process. • Develop and promote best practices in troubleshooting, documentation, and communication • Manage and coordinate the lifecycle of application patching, version upgrades, and routine maintenance • Provide 2nd-level support for Legal and Corporate Service applications • Handle escalations from the Help Desk and direct requests from end users • Diagnose and resolve bugs, escalating to development teams when necessary • Monitor system automated tests and health checks and create action plans for any issues • Ensure system stability, performance optimization, and data integrity • Perform scheduled maintenance tasks and operations to keep applications running smoothly • Support and troubleshoot web applications, web servers, and database connectivity • Understand how web servers and databases interact across client/server environments • Manage group-based security and user access controls • Support process improvements and contribute to automation initiatives • Analyze incident trends and identify opportunities for improvement and incident prevention • Document standard operating procedures, best practices, and known error resolutions

🎯 Requirements

• 5+ years of experience in application support, system administration, or IT operations • Strong background supporting web applications and Microsoft server technologies • Understanding of client/server architectures, web servers and database systems (SQL Server or similar) • Knowledge of HTTP/HTTPS, SSO, SSL/TLS, and group-based security models • Experience in patching and upgrading applications • Familiarity with legal systems or corporate service applications is a plus • Proven ability to lead small teams and manage workloads effectively • Knowledge of incident, change, and problem management frameworks (ITIL certification a plus) • Excellent communication, problem-solving, and documentation skills • Experience working remotely with distributed or global teams

🏖️ Benefits

• Unlimited Paid Time Off • 10 paid holidays • Medical, Vision and Dental benefits that start on your first day • Share Appreciation Rights • 401(k) • paid training certifications • very competitive compensation plans