Customer Service Representative

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9 hours ago

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ClearSource BPO

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B2B • SaaS • Telecommunications

ClearSource BPO is a leader in integrating technology and innovation to provide cutting-edge solutions for customer experience management. The company utilizes artificial intelligence, speech analytics, generative AI, workforce management, agent assist, and automation to enhance customer care. ClearSource operates globally, with sites in the USA, India, Costa Rica, and the Philippines, supporting industries like renewable energy, financial services, healthcare, and eCommerce. Their approach focuses on quality solutions that ensure first-contact resolutions and building meaningful customer relationships. ClearSource is committed to exceptional customer service, driving growth and loyalty for their clients through seamless interactions and a focus on reducing costs and enhancing brand reputation.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

📋 Description

• Follow-up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved. • Discuss covered and non-covered items on calls, including out-of-pocket costs. • Send emails and collaborate with departments for customer support. • Manage recalls and open dispatch tickets. • Respond to customer emails and phone calls. • Attempt to retain dissatisfied customers. • Serve as the initial point of contact for the Home Warranty Campaign. • Answer customer questions about coverage limits and account changes. • Process billing inquiries and payments. • Handle pre-appointment work orders.

🎯 Requirements

• At least High School or equivalent • 1+ year of experience in a call center or customer support role. • Strong English communications skills • A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions.

🏖️ Benefits

• Competitive salary – Get paid for doing what you love! • Medical and dental insurance (with free dependent coverage!). • Group life insurance for peace of mind. • Paid time off (PTO) – Because work-life balance matters. • Outstanding career growth opportunities – Learn, advance, and develop your career. • A fun, innovative, and energetic team culture – Be part of a company that values its employees • Skills and leadership development to help you reach your full potential. • Free meal for onsite employees