Solar Service Network Coordinator

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ClearSource BPO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

B2B • SaaS • Telecommunications

ClearSource BPO is a leader in integrating technology and innovation to provide cutting-edge solutions for customer experience management. The company utilizes artificial intelligence, speech analytics, generative AI, workforce management, agent assist, and automation to enhance customer care. ClearSource operates globally, with sites in the USA, India, Costa Rica, and the Philippines, supporting industries like renewable energy, financial services, healthcare, and eCommerce. Their approach focuses on quality solutions that ensure first-contact resolutions and building meaningful customer relationships. ClearSource is committed to exceptional customer service, driving growth and loyalty for their clients through seamless interactions and a focus on reducing costs and enhancing brand reputation.

📋 Description

• Coordinate with our network of Field Service Partners (FSPs) to ensure efficient service delivery, strong performance, and exceptional customer experience for residential solar customers. • Conduct weekly service ticket reviews to ensure timely resolution and completion. • Review field service reports and quotes for accuracy and completeness. • Close service tickets and maintain accurate records. • Serve as the first point of contact for service ticket inquiries from internal teams and Field Service Partners (FSPs). • Drive partner responsiveness and service resolution through proactive follow-up. • Manage workmanship warranty claims and service escalations. • Provide timely service status updates to Customer Service and Technical Support teams. • Ensure accurate documentation and communication of field service activities. • Participate in weekly Service Network team meetings. • Attend cross-functional and departmental meetings. • Join monthly all-hands meetings and other business-related meetings as needed. • Collaborate with internal teams to improve service operations and customer experience.

🎯 Requirements

• Minimum 2 years of experience in the solar industry, with knowledge of solar PV systems, installation, operations, and maintenance. • Familiarity with solar inverters, panels, mounting systems, and monitoring platforms. • At least 6 months of experience in partner/vendor management, relationship building, or a client-facing role. • Proficiency in using CRM systems. • 4+ years of solar industry experience, including knowledge of solar storage systems (preferred). • 2+ years of experience in partner/vendor management or similar relationship-focused roles (preferred). • Experience using Salesforce or Service Cloud (preferred).

🏖️ Benefits

• Competitive salary – Get paid for doing what you love! • Medical and dental insurance (with free dependent coverage!) • Group life insurance for peace of mind. • Paid time off (PTO) – Because work-life balance matters. • Outstanding career growth opportunities – Learn, advance, and develop your career. • A fun, innovative, and energetic team culture – Be part of a company that values its employees • Skills and leadership development to help you reach your full potential. • Free meal for onsite employees