Qualfon
10,000+ employees
Founded 1995
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
Workforce Management Specialist II
🕒 June 26
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Qualfon
10,000+ employees
Founded 1995
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
📋 Description
• Report hourly, daily, weekly, and month-to-date reports as required. • Analyze forecasts and identify deviations for the previous day and current day. • Perform real-time segment entry requests and updates. • Communicate any system downtime and manage intraday staffing levels. • Monitor real-time ACD agent work state reports and schedule adherence performance. • Run queue checks throughout the day to validate skill plans.
🎯 Requirements
• Graduate of any course or completion of at least three (3) years of related college coursework. • At least 6 months to 1 year of work experience in a related field. • Proficient in MS Excel. • Working knowledge of MS Office applications. • Experience with Avaya CMS Supervisor and/or ACD reporting tools. • Strong attention to detail. • Working knowledge of Workforce Management (WFM) tools. • Knowledge of FTE projection and calculation. • Understanding of program-specific segment descriptions.
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Remote work options
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