Utility Interconnection Support Specialist

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🔥 15 hours ago

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ClearSource BPO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

B2B • SaaS • Telecommunications

ClearSource BPO is a leader in integrating technology and innovation to provide cutting-edge solutions for customer experience management. The company utilizes artificial intelligence, speech analytics, generative AI, workforce management, agent assist, and automation to enhance customer care. ClearSource operates globally, with sites in the USA, India, Costa Rica, and the Philippines, supporting industries like renewable energy, financial services, healthcare, and eCommerce. Their approach focuses on quality solutions that ensure first-contact resolutions and building meaningful customer relationships. ClearSource is committed to exceptional customer service, driving growth and loyalty for their clients through seamless interactions and a focus on reducing costs and enhancing brand reputation.

📋 Description

• Review, prepare, submit, and track Meter Spot Applications and Tesla Backup Switch requests in accordance with utility/jurisdictional requirements. • Support each application through its full lifecycle, including status follow-ups, approvals, and escalations. • Coordinate with utilities on scheduling and payment processing for meter spot inspections. • Communicate with internal teams to address jurisdiction-specific comments, corrections, and revision requests. • Ensure high submission quality and approval rates by staying current on utility-specific requirements, NEC standards, and AHJ/utility program updates. • Collaborate cross-functionally with Design, Interconnection, and Project Coordination teams to resolve site-readiness issues and prevent downstream delays. • Adhere to established turnaround times and processing schedules, prioritizing accuracy and completeness. • Maintain professionalism in all workplace and online communications, including utility correspondence and internal coordination threads. • Actively contribute in weekly meetings (1:1s and team huddles) with status updates, questions, and process feedback.

🎯 Requirements

• Preferably a College Graduate (High School or College Undergraduate may be considered with strong qualifications). • At least 1 year of experience as an Interconnections Coordinator / Meter Spot Specialist for a U.S. solar company. • Proficiency in Salesforce and Aurora Solar is highly preferred. • Proven experience managing solar projects from initiation to completion. • Strong organizational skills with the ability to multitask and manage time effectively in a dynamic environment. • Excellent client-facing and team collaboration skills, with clear communication and positive interpersonal relationships. • Familiarity with risk management and quality assurance principles. • Hands-on experience with project management tools (CRMs or similar software).

🏖️ Benefits

• Competitive salary – Get paid for doing what you love! • Medical and dental insurance (with free dependent coverage!) • Group life insurance for peace of mind. • Paid time off (PTO) – Because work-life balance matters. • Outstanding career growth opportunities – Learn, advance, and develop your career. • A fun, innovative, and energetic team culture – Be part of a company that values its employees. • Skills and leadership development to help you reach your full potential. • Free meal for onsite employees