Customer Service Representative

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Stora Enso

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🤝 B2B

💰 $473M Post-IPO Debt - Stora Enso on 2024-07

B2B

Stora Enso is a global renewable materials company that supplies sustainably sourced packaging, biomaterials and wood-based products for construction and industrial customers. Part of the bioeconomy and one of the world’s largest private forest owners, it focuses on replacing non‑renewable materials with renewable alternatives and advancing a circular, climate‑friendly economy.

📋 Description

• Handles initial customer contact for general inquiries such as pricing, products, deliveries etc. • Acts as liaison between customers and European mills. • Builds and maintains business relationship with clients. • Provides prompt and accurate service. • Has the ability to troubleshoot and provide excellence in customer service. • Order entry within an in-house database. • Inventory management – stock replenishment. • Shipping documentation/follow up and steering of domestic Logistics. • Collection of accounts receivables. • Performs special projects that enhance business operation and processes.

🎯 Requirements

• Bachelor's degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience. • Ability to communicate in English. • Ability to write reports and business correspondence. • Ability to effectively present information and respond to questions from groups of managers and customers. • Knowledge of an inventory software, order processing systems and word processing software.

🏖️ Benefits

• Impactful Sustainability: Be part of meaningful projects that champion sustainability, shaping a greener future. • Career Advancement: Grow professionally within a global company that values your development and encourages growth. • Innovative Environment: Thrive in a dynamic workplace that fosters creativity, initiative, and innovation. • Global Influence: Join a forefront leader in renewable solutions across packaging, biomaterials, wooden constructions, and paper industries. • Volunteer Opportunities: Take time off to engage in volunteer initiatives that contribute positively to communities and causes. • Flexible Work Options: Enjoy genuine work-from-home opportunities that support work-life balance and productivity.