Solutions Engineer

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November 25

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Clearstory.build

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SaaS • Construction

Clearstory. build is a tool designed for streamlining and managing change orders, time and material tags, and other project management tasks specifically for the construction industry. It enables real-time collaboration and communication between general contractors, specialty contractors, project owners, and construction managers. By providing digital templates, mobile apps, and seamless integration with existing tools, Clearstory aims to reduce risk, improve transparency, and boost efficiency in construction projects.

51 - 200 employees

☁️ SaaS

📋 Description

• Serve as the primary technical expert during pre- and post-sale conversations with customers. • Map customer workflows, identify integration points, and propose tailored Clearstory solutions. • Lead discovery and solution design sessions for complex accounts (e.g., enterprise GCs, large Subs). • Support implementations and onboarding for advanced use cases, ensuring smooth data exchange with project management and financial platforms. • Partner with customers and engineering teams to scope, configure, and optimize integrations between Clearstory and systems like Procore, CMiC, Sage, Vista, and Autodesk Construction Cloud. • Translate customer requirements into clear technical documentation for product and engineering teams. • Troubleshoot API and data sync issues and provide best practices for integration performance and reliability. • Guide customers on how to leverage Clearstory’s public API and Developer API to build customer integrations. • Partner with Sales to demonstrate Clearstory’s capabilities during technical deep dives and product demos. • Support Customer Success with adoption strategies, advanced configuration, and feature optimization. • Develop reusable templates, playbooks, and technical documentation for future SE hires. Optimize demonstration environments for great customer impact. • Relay integration feedback, feature requests, and workflow challenges to Product. • Help shape the long-term vision of Clearstory’s integration strategy and technical ecosystem.

🎯 Requirements

• 3–5 years of construction project management or cost management experience at a large General Contractor or Specialty Contractor. • Proven track record managing Change Orders and budgets. • 2+ years as a Solutions Engineer, Implementation Specialist, or Technical Consultant for a construction SaaS company • Strong understanding of how financial and field systems connect—comfortable with APIs, data flows, and system architecture discussions. • Strong stakeholder management and executive communication skills • Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams (Sales, Marketing, Product, Finance, Legal) across the company • Ability to influence and challenge conventional wisdom • Excellent verbal and written communication skills • Hands-on experience with Procore, CMiC, Autodesk Build, or Sage. • Previous Clearstory user or deep familiarity with Change Order workflows. • Excellent communication and presentation skills—able to translate technical detail into customer value. • Strong problem-solving mindset and comfort working cross-functionally in a fast-paced environment.

🏖️ Benefits

• Experience and contribution to the building of our enterprise customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product • Close collaboration with the executive leadership team • Ability to work with a new product category that has already found product market fit • Experience at a venture backed growth startup • Flexible remote work • Competitive market-rate salary for a Series B company • Subsidized healthcare, vision, and dental • Early equity!