HR Service Center Representative I – Temporary

🔥 18 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Provide first point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) • Maintain customer contact until request is resolved • Provide accurate, consistent and timely responses to HR process, system and policy requests • Perform basic administration processing and approval of transactions • Utilize knowledge base tool to provide consistent answers to customers • Educate caregivers on company practices and tools • Identify and resolve caregiver issues and anticipate future needs • Meet key performance measures such as first call resolution

🎯 Requirements

• High School Diploma/GED and two years of customer service experience OR Bachelor’s or Master’s Degree • Proficiency in Operational Excellence, general word processing, spreadsheets, HR systems and call center technology tools

🏖️ Benefits

• Temporary position, no benefits offered