Digital Customer Service Coordinator

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ClickCannabis

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

💊 Pharmaceuticals

Healthcare • Consulting • Pharmaceuticals

ClickCannabis is a Brazil-based telemedicine company that connects patients with medical specialists in cannabis-based therapies through inexpensive online consultations. It assists patients through the full treatment journey — medical evaluation, prescription, ANVISA authorization, and importation and delivery of legally imported medicinal cannabis products — and also provides educational content, a branded online store and patient support services.

📋 Description

• Immerse yourself in the customer service operation and learn Click’s processes • Organize the team’s workflow, with one person dedicated to Direct Messages and another to comments • Handle messages and respond to comments, especially during the initial phase of the operation • Coordinate the initial organization and daily maintenance of comments on Instagram and Facebook, including posts, ads, and influencers’ dark posts • Monitor complaints flagged in influencer groups, escalate cases with relevant context, and follow up on responses from the responsible teams • Review response quality, guide the team, and monitor targets and performance metrics • Help improve the operation’s processes and tracking tools

🎯 Requirements

• Experience in digital customer service and team leadership • Strong writing, organizational, and complaint-handling skills • Familiarity with Instagram, Facebook, and customer service tools • Willingness to handle customer service activities and structure the workflow alongside the team • Bachelor’s degree or associate degree/technical diploma

🏖️ Benefits

• 100% remote work • Optional weekend work, with additional daily compensation