Technical Customer Support Engineer

July 17

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ClickHouse

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SaaS • Enterprise • Artificial Intelligence

ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers • Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone • Build strong, trusted relationships with colleagues, customers, and partners

🎯 Requirements

• Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker • Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment • Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity • A mindset of teamwork, global engagement, empathy, and solving challenging problems • A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet • The ability to build trusted relationships with colleagues, customers, and partners • You are self-driven, curious, and eager to continuously learn and grow

🏖️ Benefits

• Flexible work environment • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in other countries. • A $500 Home office setup if you’re a remote employee. • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.