Product Manager – Customer Marketing

October 16

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Clicksign

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Fintech • Healthcare Insurance • HR Tech

Clicksign is a leading Brazilian platform for electronic signatures, providing businesses with a secure and legally valid way to sign documents online. With innovative features such as integration via API, automated document generation, and a focus on user-friendly experiences, Clicksign streamlines the signing process, promoting efficiency and compliance in various sectors including finance, healthcare, and human resources. The company prides itself on its security certifications and adherence to legal standards in electronic signatures.

201 - 500 employees

Founded 2010

💳 Fintech

⚕️ Healthcare Insurance

👥 HR Tech

💰 $3.2M Venture Round on 2022-12

📋 Description

• Lead and develop the Product Marketing team, ensuring clarity of objectives, individual growth, and strategic alignment. • Define the area’s vision, frameworks, and operating model, structuring Go-to-Market processes, messaging, and collaboration rituals across teams. • Coordinate the planning and execution of product and new-feature launch strategies, in partnership with Product, CX, Sales, and Marketing. • Define and monitor success metrics for launches and campaigns, translating results into learnings and executive recommendations. • Ensure consistent communication and positioning across all touchpoints of the customer journey — from strategy to activation. • Strengthen a customer-centric culture across the organization, placing the customer at the center of product and communication decisions. • Act as the bridge between Product and the market, translating customer feedback into insights for launch strategy. • Collaborate with Product, CX, Sales, and Customer Success to align priorities and ensure consistency in messaging. • Propose and coordinate the creation of enablement materials for internal teams (pitch decks, battlecards, FAQs, training).

🎯 Requirements

• Solid experience (minimum 4 years) in Product Marketing, Customer Success, Product, or related areas, with direct people-management experience. • Strong leadership and team-management capabilities. • Experience managing complex, cross-functional projects. • Excellent stakeholder-management skills (internal and external). • Excellent written and verbal communication skills. • Analytical ability to connect product-usage data, customer feedback, and market insights. • Strategic mindset for Customer Experience (CX), ensuring each launch strengthens the customer journey. • Experience structuring and developing teams. • Strong customer-centric orientation: deep understanding of how customers perceive product value. • Ability to connect product storytelling with practical impact on the customer experience. • Experience leading initiatives involving Customer Experience, Customer Success, or Service Design. • Experience working in SaaS or B2B companies. • Familiarity with Go-to-Market frameworks (e.g., messaging frameworks, launch tiers).

🏖️ Benefits

• 100% remote work. • Culture of trust, results-focused, with high levels of challenge and learning. • Autonomy and ownership in an environment full of collaboration and empathy. • Feedback culture and regular 1:1s with a human, non-micromanaging leadership. • Comprehensive benefits including meal/food allowance, childcare support, home-office allowance, health coverage, education and culture benefits, Gympass, birthday day off, discounts on therapy and English courses, among other partnerships.