CX Operations Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ClickUp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $400M Series C - ClickUp on 2021-10

SaaS • Productivity • Enterprise

ClickUp is a cloud-based SaaS work management and productivity platform that consolidates projects, docs, chat, time tracking, automations and AI-driven "Super Agents" into a single workspace. It helps teams and enterprises streamline workflows, replace fragmented software stacks, and boost productivity with integrations, customizable agents/workflows, and enterprise-grade security and compliance.

📋 Description

• Own operational processes related to Partner Services, including SOWs, invoicing, renewals, and system access • Operationalize partner delivery quality and customer outcomes measurement • Support end-to-end SOW management for partner subcontracting, including creation, tracking, amendments, and closure • Execute partner invoicing workflows, including validation, approvals, payment tracking, and discrepancy resolution • Provision, de-provision, and govern partner access to internal tools and customer environments • Support capacity planning and resource assignments • Maintain accurate partner operational records and documentation for audit readiness and clear escalation paths • Build, ship, and iterate AI-driven workflows for internal processes, customer health inspection, risk detection, engagement management, services delivery, quality measurement, and customer experience • Develop AI agents and AI-assisted tools with team members and contribute to the automation roadmap • Leverage AI for daily data analysis, modeling, communications, problem-solving, and workflow orchestration • Facilitate adoption of AI, automation platforms, tools, and processes • Validate AI outputs, manage risk, and improve repeatable systems • Stay current with relevant AI developments and translate learnings into solution improvements • Extract insights from qualitative and quantitative data to identify risks and opportunities and inform retention, expansion, quality, and operating leverage programs • Build and maintain reports and dashboards in Salesforce, ClickUp, and Hex • Perform ad hoc data analysis to answer business questions, surface trends, and support decision-making • Support renewals and retention analysis through data extraction, formatting, and pattern identification • Own deliverables within strategic initiatives optimizing customer engagement, services delivery, and internal collaboration • Support senior CX Ops team members on TAM, Solutions, and Partner projects • Respond to ad hoc operational requests with timely, accurate deliverables • Promote rapid innovation and experimentation to drive customer outcomes and improved experience

🎯 Requirements

• 3+ years in Operations, Analytics, or a related role, preferably in a SaaS, customer-facing, or GTM environment • Demonstrated track record of building and deploying AI-powered workflows that delivered productivity gains, better decision quality, cleaner execution, improved data signals, or increased customer reach • Track record of supporting technology-enabled business process transformations, with an emphasis on strategic application of AI and agentic solutions • Proficient in managing and analyzing data, including building reports and scenario analysis models, and leveraging business intelligence tools to drive leadership strategy • Effective collaboration with cross-functional stakeholders across global regions, reaching consensus, and driving change • Proficient with Salesforce, Gong, ClickUp, Hex, Tableau, Google Apps Script, and comparable platforms • Direct experience with a SaaS business model, customer journey, and core KPIs in a high-growth, global environment • Knowledge of professional services and customer success methodology, processes, tools, and metrics • Strategic thinker with a bias for action; hands-on, scrappy, and able to take projects to the finish line • AI-native, proactive, data-driven, detail-oriented, analytically strong, and energized by building automations and AI solutions • Must be legally authorized to work in the country where based • ClickUp is unable to sponsor or take over sponsorship of an employment visa for this non-engineering, non-product role

🏖️ Benefits

• AI fluency evaluated as part of the hiring process • Remote work arrangement