Billing Specialist

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Traild

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

💳 Fintech

🤝 B2B

💰 Seed on 2019-02

SaaS • Fintech • B2B

Traild is a B2B SaaS company that provides accounts-payable automation and integrated payment solutions for businesses. Its platform automates invoice capture, coding, PO matching, approvals, vendor verification, e-invoicing, and statement reconciliation while embedding AI-driven fraud and error detection. Traild Pay enables secure, multi-currency payments and a vendor portal, and the product offers deep, plug-and-play integrations with leading ERPs (NetSuite, SAP Business One, Acumatica, Xero, MYOB, IFS, SYSPRO). The company emphasizes fraud-prevention-first design, real-time ERP visibility, and industry-specific handling for sectors like manufacturing, construction, healthcare, distribution, agriculture, and energy.

📋 Description

• Own the end-to-end billing cycle in Xero • Issue accurate and timely customer invoices aligned with contracts, subscription terms, and pricing adjustments • Process credit notes and billing adjustments with proper authorization • Maintain current, clean, complete, and audit-ready customer billing records and contract terms in Xero • Provide invoicing data and billing confirmations for period-end revenue recognition • Investigate and explain ARR movements including new business, expansion, contraction, and churn • Check billing schedules against contract terms, subscription changes, and renewal dates; raise discrepancies promptly • Collaborate with Revenue Operations and Customer Success on signed, upgraded, and renewed deals • Feed reconciled billing data and movement explanations into the FP&A Manager’s ARR waterfall • Set up new customers in Xero with correct pricing, payment terms, and contact details • Serve as the customer point of contact for invoicing, pricing, and payment queries • Resolve routine queries and escalate disputed or unusual issues • Coordinate with the Accounts Receivable Specialist on payment and collections questions • Trace billing discrepancies to root cause with Customer Success and Revenue Operations • Maintain data integrity across Xero and related billing systems • Identify billing and ARR workflow inefficiencies and propose improvements to the Finance Manager • Document billing processes and maintain clear SOPs • Implement at least one practical AI-tool use case in billing or ARR work • Support the Finance team with ad hoc tasks and projects

🎯 Requirements

• 2 to 4 years in billing, accounts receivable, or finance operations, ideally in a subscription or SaaS business • Hands-on Xero experience • Strong Excel or Sheets skills for reconciliation and ARR movement analysis • Working understanding of invoicing, credit notes, contract and subscription billing terms, and revenue recognition • Experience with HubSpot or another CRM for contract and pricing data is well regarded • Methodical and self-managing, with strong attention to detail • Ability to investigate discrepancies and trace them to root cause • Clear, calm written communication and ability to explain billing or pricing issues to customers without jargon • Comfortable owning processes and proposing improvements • Ability to work remotely in a small, distributed team across time zones, with sufficient overlap for the Australian finance team • Accounting, commerce, or finance qualification preferred; equivalent practical experience counts • Strong collaboration, adaptability, and hands-on execution

🏖️ Benefits

• Range of remote, hybrid and flexible working options • Opportunity to work with a global team across APAC, NA and EMEA • Remote work based in the Philippines • Full-time role with distributed-team flexibility and timezone overlap • Opportunity to build capability in AI tools and apply practical use cases • Growth, hands-on execution, adaptability, and scale-up environment