Director of Customer Experience

🕒 May 14

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Client Command

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

Automotive • Data Analytics • Marketing

Client Command is a data platform tailored for the automotive industry, leveraging the Active Shopper Network to track car shoppers across the internet. By identifying Active Shoppers in real-time, Client Command provides dealerships with insights into customer behavior, enabling personalized marketing and effective audience targeting. Their services include data enrichment, market analytics, and the creation of custom audience segments to optimize dealership marketing strategies.

📋 Description

• Lead a staff of Subject Matter Experts in client experience execution, operational and client tool support and project management as Client Command continues to grow and innovate its product offerings • Foster collaboration and education across a cross-functional group of operations leaders, account owners and revenue generators, supporting the customer voice in executional delivery • Participate in key customer relationships and participate in closing strategic opportunities • Obtain and lead the customer experience & voice across all client verticals, direct, reseller, ad agencies, vendor partners, strategic partners and Automotive OEM clients • Collaborate with cross-functional teams to support achievement of client retention targets • Consistently deliver quality focused results, turning strategic vision into action with a focus on operational efficiency both internally and client side • Foster a results-driven culture, promoting professional growth and development within the team • Collaborate with internal and external stakeholders to develop and promote new product offerings in support of customer needs and market competitiveness • Ensure client satisfaction by partnering with functional leaders in delivering exceptional service and support, addressing escalations and issues promptly and effectively • Oversee the integration and utilization of data and technology to enhance internal and dealer tools, deliver performance and track results • Ensure compliance with industry standards and regulations, maintaining the highest levels of transparency, trust and integrity with clients and partners

🎯 Requirements

• 5+ years of team management experience • Experience in customer service • Proven track record leading, growing and fostering customer voice in product and operational execution • Excellent analytical, problem-solving, and decision-making skills • Exceptional leadership and management skills • Effective communication and negotiation skills • Demonstrate a detail-oriented focus with the ability to work effectively in a collaborative team environment, and independently as required • Strong leadership skills with the ability to motivate and inspire a high-performance team • Proficient in analyzing sales data to drive decision-making processes

🏖️ Benefits

• 100% company-sponsored health insurance starting on your first day of employment • 401k • Paid Time Off (starting at 15 days per year) • Volunteer Time Off (one paid day off per year to volunteer) • 10 paid holidays