Client Experience Manager

🕒 April 2

🇺🇸 United States – Remote

💵 $50k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Clinch

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

Advertising • SaaS • AI

Clinch is a leading provider of creative automation tools for personalized advertising. Their solutions include omnichannel personalization, dynamic video (DCO), and smart ad serving powered by data enrichment technologies like the Clinch ID platform. With an emphasis on generative AI, they offer features like the Copilot virtual expert to automate advertising across multiple channels and platforms, ensuring efficient campaign activation and performance enhancement. Clinch is recognized for their innovative applications, having won awards for best marketing automation and personalization, and integrates with major platforms like Google Ad Manager. Their offerings cater to industries such as retail, e-commerce, automotive, travel, and consumer packaged goods (CPG).

📋 Description

• Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success. • Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs. • Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks. • Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives. • Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities. • Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes. • Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth. • Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives. • Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships.

🎯 Requirements

• Strong client experience mindset, with the ability to understand and guide clients toward achieving success. • 2 or more year of DCO, Ad-Tech Ad-Ops or Ad-Server experience. • Proven experience in translating client business objectives into actionable solutions. • Ability to identify opportunities and threats and take prompt action with a sense of urgency. • Campaign oversight experience, ensuring that client campaigns lead to success. • Proficient in teaching clients how to use platforms effectively, delivering training and support as needed. • Deep understanding of the Clinch platform and its functionalities. • Strategic mindset, with the ability to develop innovative approaches and solutions. • Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.

🏖️ Benefits

• Unlimited PTO • Medical, Dental, & Vision plans • 401K with matching • Stipend reimbursements (mobile phone service, gym membership, and pet insurance) • Flexible work schedule • Team Happy Hours, Outings (virtual and in-person), great office culture + much more! • Employees receive a complimentary Grubhub+ Membership! Enjoy unlimited $0 delivery fees with Grubhub+ restaurants.