Client Experience Support Specialist

🕒 September 12

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 31%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 60 days.
• Jobs at this company usually fill in 35 days.
• Reposted once.
• No salary listed.

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Clinch

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

✈️ Travel

📣 Marketing

Consulting • Travel • Marketing

Clinch is a leading provider of creative automation tools for personalized advertising. Their solutions include omnichannel personalization, dynamic video (DCO), and smart ad serving powered by data enrichment technologies like the Clinch ID platform. With an emphasis on generative AI, they offer features like the Copilot virtual expert to automate advertising across multiple channels and platforms, ensuring efficient campaign activation and performance enhancement. Clinch is recognized for their innovative applications, having won awards for best marketing automation and personalization, and integrates with major platforms like Google Ad Manager. Their offerings cater to industries such as retail, e-commerce, automotive, travel, and consumer packaged goods (CPG).

📋 Description

• Assist Client Experience Managers in executing client campaigns, including setup, tracking, and optimization tasks • Support the translation of client objectives into actionable configurations within the Clinch platform • Monitor campaign progress and performance metrics, flagging issues or opportunities to the account lead • Prepare and organize campaign materials such as data feeds, creative assets, reports, and documentation • Maintain working knowledge of the Clinch platform to provide internal guidance and troubleshoot issues • Collaborate with product, operations, and creative teams to support client needs and internal deliverables • Help manage project timelines and task tracking to ensure campaigns launch smoothly and on time • Document processes, workflows, and learnings to support team knowledge and scalability • Assist in preparing internal status updates, performance summaries, and training resources • Support continuous learning and improvement across client accounts

🎯 Requirements

• 1–2 years of experience in digital advertising, ad-tech, ad-ops, media operations, or a related support role • Familiarity with ad serving platforms, DCO technology, or campaign execution workflows is a strong plus • Strong organizational and project management skills, with attention to detail and accuracy • Comfort working in a fast-paced environment with shifting priorities • Proficient in using technical platforms or software tools and willing to learn new systems • Strong written and verbal communication skills for effective internal coordination • A collaborative, problem-solving mindset with a proactive attitude • Passion for delivering quality work that supports excellent client outcomes • Experience working with the Clinch platform or similar dynamic creative optimization (DCO) tools preferred but not required • Familiarity with creative versioning, data feeds, or performance reporting tools preferred but not required • Understanding of digital media buying or programmatic advertising environments preferred but not required

🏖️ Benefits

• Compensation commensurate with experience • Unlimited PTO • Flexible work schedule • Team Happy Hours • Outings (virtual and in-person) • Great office culture • Certified as a “Greatest Place to Work” for 2021-2026

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