Professional Services Consultant – ICE

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

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Clinisys

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

☁️ SaaS

🤝 B2B

🔬 Science

SaaS • B2B • Science

Clinisys is a global provider of laboratory informatics and diagnostics software, offering laboratory information management systems (LIS/LIMS), cloud-based laboratory platforms, and related professional services to laboratories across healthcare, life sciences, environmental, food & beverage, and other sectors. With over 40 years of experience and more than 3,000 customers in 34 countries, Clinisys delivers solutions that support sample traceability, regulatory compliance, population-scale testing, and integration of emerging technologies such as AI. The company combines local market knowledge and global scale, backed by product development, support, and deployment teams to help organisations run efficient, compliant laboratory operations.

📋 Description

• To implement the Clinisys ICE Application and associated modules into healthcare organisations and community care as directed by the Project Manager to satisfy customer and business requirements • To act in a consultative role with the customer in configuring the Clinisys ICE Application to enhance the workflow of order communications, requesting, and results reporting • To lead on interfacing activities relevant to ICE, working alongside the customer • To be an instrumental element in the functional development of the Clinisys ICE Product • To keep abreast of ongoing and future healthcare workflows, regulations, and technologies relevant to order communications and pathology requesting • To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with Delivery leadership • Where applicable, to carry out project-based activity as directed to satisfy customer and business requirements • To comply with Clinisys codes of conduct and guidelines • To understand, comply, and develop with customer and Clinisys procedures, working practices, and directives in a timely manner • To understand customer workflows and advise and assist with ICE product configuration to facilitate these needs • To map, configure, troubleshoot, and connect ICE workflows and interfaces to relevant systems including middleware and Winpath LIMS • To be fully conversant with the functionality of the product of your discipline (ICE) • To be conversant with the core functionality of all products • Assist Project Manager with implementation activities, including time management, resource planning, and working with customer representatives • Use AI-enabled tools to support project delivery activities, including task planning, time management, status reporting, customer workshops, and preparation of summaries • Apply and advocate responsible AI usage in delivery and customer engagements, aligned with Clinisys governance and data protection standards • Consistently meet and sustain performance against utilisation targets • Comprehend customer requirements as specified in the Project Initiation Document (PID) • Make recommendations based on customer feedback regarding ICE software changes and enhancements • Deliver relevant training courses for key users, as required • Attend team meetings and training courses • Be responsive to reasonable requests from line manager or project managers • Contribute to and support team members and build knowledge base

🎯 Requirements

• Previous 2-5 years Ordercomms experience • Equivalent standing or experience in sectors such as life sciences, public health, or clinical systems supporting order communications • Ability to travel throughout the UK and where appropriate abroad • Driving licence • Working knowledge of Artificial Intelligence (AI) technologies and ability to leverage them in delivery • Strong motivational skills and ability to deliver tasks in difficult circumstances • Excellent verbal and written communication skills across technical and non-technical stakeholders • High levels of commitment and ability to take action when necessary • Ability and willingness to work independently • Strong customer service skills • Ability to create and deliver executive-level summaries and presentations • IT knowledge including: HL7 Integration products (e.g. Rhapsody) • Experience with XML or scripting (desirable) • Microsoft SQL skills • Awareness of interfacing between ICE, LIMS, and other clinical systems

🏖️ Benefits

• N/A