Real-Time Analyst – Team Lead

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🕒 May 13

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Own the end-to-end daily operations of the RTA function across all Lines of Business, ensuring queue stability and SLA adherence • Act as the primary source of truth for live operations, driving root cause analysis and operational decision-making during critical incidents • Lead and develop a team of RTAs by establishing high performance standards, coaching toward autonomy, and creating a culture of operational ownership • Build scalable queue management frameworks and evolve operational playbooks to reduce dependency on tribal knowledge • Continuously evaluate and improve existing SOPs, workflows, and escalation processes using first-principles thinking • Partner cross-functionally with Workforce Management, Operations, Vendor Management, and Leadership teams to provide operational clarity and drive alignment • Maintain strong technical proficiency in Google Sheets and operational tooling to build models, automate workflows, and support forensic investigations • Provide concise, executive-level operational narratives that communicate business impact, operational risks, and recommended actions clearly

🎯 Requirements

• Proven experience leading Real Time Analysts, Workforce Management teams, or live operations functions in high-volume environments • Strong operational judgment with the ability to remain calm and decisive during high-pressure incidents or service disruptions • Exceptional analytical and investigative skills with deep proficiency in Google Sheets, queue analysis, and operational modeling • A high-accountability operator who takes ownership of outcomes and proactively mitigates operational risks before escalation • Strong written communication skills with the ability to synthesize complex operational issues into concise executive-level narratives • Experience building or improving operational frameworks, SOPs, and scalable team processes from the ground up • Comfortable operating in a fast-paced, highly ambiguous, and continuously evolving environment • Passion for coaching and developing highly autonomous, “agentic” operators who can independently identify opportunities and solve problems

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities