Workforce Management Scheduling Analyst

Job not on LinkedIn

🕒 May 13

🏈 Alabama, Florida, +8 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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The Christian Broadcasting Network

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

📱 Media

🤝 Non-profit

🤲 Charity

Media • Non-profit • Charity

The Christian Broadcasting Network is a nonprofit Christian media organization that produces television programming (including The 700 Club), news, radio, podcasts, animation (Superbook), and digital resources to share the Gospel and provide faith-based news, devotionals, and educational content. It also operates humanitarian and ministry arms—such as Operation Blessing and other global relief and outreach programs—providing aid, prayer support, and faith resources to communities worldwide. CBN raises funds from donors, offers apps and online courses, and distributes content across broadcast and digital platforms to engage and serve viewers and supporters.

📋 Description

• Provide accurate scheduling for the CBN contact center workforce that meets service requirements and performance goals • Create and update daily and weekly net staffing requirements • Publish schedules that optimize staffing • Explore creative opportunities to improve scheduling • Collaborate with the WFM team to suggest and implement changes to WFM tools, software, and policies to ensure optimal efficiency in all processes and procedures • Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

🎯 Requirements

• Strong working knowledge of operational procedures and core processes used in a Contact Center • Strong communication and presentation skills including the ability to explain detailed information in a tactful manner at all organizational levels • Proficient using Microsoft Excel, Word and other Microsoft Office programs with the ability to learn new software • Experience using Contact Center WFM systems and software (such as Genesys Cloud) preferred • Experience in a contact center environment involving an operational role a plus • Self-motivated with ability to work independently and take initiative on projects as well as the capacity to delegate or involve other stakeholders and team members with minimal direction • High level of accuracy in all work as well as a commensurate skill level to review personal work and complete all projects in the required timeframe • Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public • Ability to work in a structured, fast-paced environment, and quickly adapt to change • Punctual attendance with the ability to work weekends and some holidays as needed and/or required by management • Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols • BA/BS or higher in a relevant field of study (i.e. Business, Mathematics, and Logistics) or equivalent work-related experience in a contact center environment preferred • Ability to maintain a distraction-free home work environment • Ability to maintain consistent access to a high-speed cable or fiber internet router • Good manual dexterity with ability to sit for extended periods of time at a computer workstation • Demonstrate life application of Biblical principles and practices in alignment with CBN’s nonprofit Christian mission.

🏖️ Benefits

• Competitive salary • Benefits package including healthcare for full time positions