Account Manager

🔥 1 minute ago

🌐 Argentina, Costa Rica, +2 more countries – Remote

🇦🇷 Argentina – Remote 🇨🇷 Costa Rica – Remote 🇩🇴 Dominican Republic – Remote 🇵🇪 Peru – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Cloudbeds

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

✈️ Travel

📦 Logistics

📣 Marketing

💰 $150M Series D on 2021-11

Travel • Logistics • Marketing

Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

📋 Description

• Act as the main point of contact for Cloudbeds-related needs for a portfolio of LATAM customers • Manage escalations and ensure seamless customer experiences • Build customer relationships, achieve retention goals, identify upsell opportunities, and minimize churn • Use a consultative hospitality approach to drive product engagement, customer stickiness, and portfolio growth • Analyze customer data and usage patterns to improve platform utilization and identify at-risk accounts • Coordinate with technical support teams on escalations and troubleshoot platform issues • Gather and synthesize customer feedback, feature requests, and pain points to inform the product roadmap • Share customer insights across Sales, Product, and Marketing teams • Develop deep Cloudbeds product knowledge and stay current on system updates • Train and guide customers • Actively manage a customer portfolio estimated at $900,000–$1,000,000 USD in value

🎯 Requirements

• 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties • Strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS) • Experience in the LATAM hospitality market with deep knowledge of regional customer needs, expectations, and business practices • Spanish fluently (native or professional proficiency) • Comfortable working LATAM business hours • Ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers • Ability to manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through • Experience with hospitality SaaS platforms or technology solutions (customer-facing roles in hospitality tech, implementation, onboarding, or customer success) [bonus] • Portuguese language proficiency [bonus] • Familiarity with CRM platforms (Salesforce, HubSpot) and data analysis tools for tracking customer health and performance [bonus] • Currently authorized to work in the location where the position is located without requiring visa sponsorship

🏖️ Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume