Senior Manager, Customer Engineering

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Cloudflare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

📡 Telecommunications

💰 $150M Series E on 2019-03

Cybersecurity • SaaS • Telecommunications

Cloudflare is a company that provides a unified platform known as the "connectivity cloud. " This platform helps businesses enhance security, reduce complexity, and accelerate application and network performance across on-premise, public cloud, SaaS, and the internet. Cloudflare offers products and services aimed at improving IT visibility and control, ensuring application security, and enabling faster app development and performance. The company focuses on security, including systems to reduce vulnerabilities and enhance resilience. Cloudflare is also recognized for its engagement in application services, network services, and enabling secure connections for employees, contractors, devices, networks, apps, and data globally. Additionally, they have significant partnerships and are acknowledged in industry reports for their cloud and edge delivery services capabilities.

📋 Description

• Lead and develop the India Customer Engineering team across enterprise and strategic accounts. Act as a player-coach: maintain strong individual technical contribution while enabling the team. • Serve as the point of reference for the team on complex customer architecture, escalations, and solution design. • Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays. • Partner with Account Executives to drive technical validation and help close new business. • Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success. • Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation. • Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning. • Hire, retain, and develop top CE talent; build succession plans and bench strength. • Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving. • Surface regional feedback, product gaps, and competitive insight to product and engineering. Represent Cloudflare in executive customer meetings, regional events, and partner discussions.

🎯 Requirements

• Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering. • Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management. • Experience working with enterprise customers in India or APAC. • Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms. • Proven commercial mindset with experience in quota-carrying or revenue-aligned motions. Strong executive presence and ability to bridge technical depth with business outcomes. Comfort working in a fast-moving, AI-enabled operating model.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangement • Professional development