Technical Customer Success Manager

Job not on LinkedIn

November 20

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Cloudinary

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SaaS • API • eCommerce

Cloudinary is a leading provider of a cloud-based platform that allows businesses and developers to manage, transform, and deliver rich media content including images and videos. The platform offers a range of solutions such as digital asset management (DAM), programmable media APIs, low-code workflow automation, and generative AI for media content. Cloudinary's services are designed to enhance performance, streamline workflows, and improve user experience with tools that include automated image transformations, video APIs, and AI-powered optimizations. Trusted by over 2 million developers and 10,000 enterprises, Cloudinary caters to various industries including media and entertainment, retail, and e-commerce, offering seamless integration capabilities for various technology stacks.

201 - 500 employees

Founded 2012

☁️ SaaS

🔌 API

🛍️ eCommerce

💰 $100M Secondary Market on 2022-02

📋 Description

• Serve as the primary point of contact and trusted advisor for customer technical stakeholders, deeply understanding their business needs and aligning them with our solutions • Provide expert technical guidance to developers, product managers, system architects, and marketers on best practices for leveraging our Image, Video, and Asset solutions • Nurture strong customer relationships through ongoing communication, regular meetings, and proactive support to ensure satisfaction and retention • Identify and pursue expansion and upsell opportunities in collaboration with the sales team, leveraging scaled customer success motions to drive revenue growth • Drive product adoption and maximize value realization by monitoring customer usage trends and deploying proactive, automated interventions • Track customer health using analytics and segmentation, identifying risks early and executing mitigation strategies to ensure long-term success • Act as the voice of the customer internally, synthesizing insights from interactions and data to influence product development, support initiatives, and sales strategies

🎯 Requirements

• 3+ years of experience as a Customer Success Manager in a SaaS company • Proven track record of retaining and growing multiple customer relationships • Experience with technical SaaS products; familiarity with web/mobile environments, APIs, DAM, and cloud-based technologies is a strong plus • Excellent communication skills with the ability to engage effectively with enterprise customers • Highly organized, self-motivated, and results-driven individual contributor • Data-driven approach, leveraging customer insights and segmentation to tailor and optimize engagement strategies • Minimal travel required (up to 10%, as needed)