Hightouch
51 - 200 employees
Founded 2020
☁️ SaaS
Marketing • Advertising • SaaS
Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.
Customer Success Engineer
🕒 March 31
🗽 New York – Remote
💵 $85k - $110k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧑🔧 Technical Customer Success Manager
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Hightouch
51 - 200 employees
Founded 2020
☁️ SaaS
Marketing • Advertising • SaaS
Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.
📋 Description
• work directly with all users to ensure they can get the most value from the platform • answering questions in Intercom, Slack, on the phone, or through email • provide broad exposure across the organization • collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations
🎯 Requirements
• 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical) • Technical background either through experience or education • Conversant in SQL or willing to learn the basics and a few more advanced topics • Strong discovery and interpersonal skills • Intellectual curiosity, high ambition, and humility. • Excellent verbal and written communication skills. • Ability to adapt to an ever-changing work environment • Thorough understanding of the technology industry and its players
🏖️ Benefits
• meaningful equity compensation in the form of ISO options • early exercise • 10-year post-termination exercise window
Apply NowSimilar Jobs
🕒 March 18
Technical Customer Success Manager at Armis leading customer adoption and implementation of their platform while ensuring successful value realization.
🇺🇸 United States – Remote
💵 $130k - $165k / year
💰 $300M Private Equity Round on 2021-11
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧑🔧 Technical Customer Success Manager
🦅 H1B Visa Sponsor
🕒 March 2
Technical Customer Success Manager providing technical expertise across enterprise accounts for conversational AI solutions. Collaborating with multiple teams to optimize customer engagement and product functionality.
🕒 February 27
Technical Customer Success Manager at Neuroscale, owning demos, onboarding, and ensuring immediate customer success. Collaborating across Sales, Product, and Engineering to influence deal progression.
🇺🇸 United States – Remote
💵 $100k - $150k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
🕒 February 26
Technical Customer Success Manager maximizing value for customers of Planera's construction scheduling platform. Leading onboarding, managing customer relationships, and driving product improvements during a 30% travel requirement.
🇺🇸 United States – Remote
🔥 Funding within the last year
💰 $8M Series A - Planera on 2025-10
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
🕒 February 25
Customer Success Engineer supporting B2B clients with technical inquiries on our AI-first energy platform. Collaborating with teams to ensure optimal user experiences and resolving support tickets.
