IT Support Engineer

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🕒 April 1

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CLOUDSKOPE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🔒 Cybersecurity

Cybersecurity • Consulting • IT Services

CLOUDSKOPE is a people-centric modern consulting firm specializing in risk management, strategic planning, technology integration, and business transformation. They offer services in cybersecurity, digital strategy, enterprise transformation, and customer experience enhancement. CLOUDSKOPE also focuses on talent acquisition, providing top-tier freelance and executive talent for various roles. They serve a wide range of industries, including healthcare, financial services, and technology, delivering customized solutions for each sector. With expertise in managed IT services, cybersecurity, and digital transformation, CLOUDSKOPE helps its clients navigate complex business challenges and drive innovation.

📋 Description

• Support Engineers (SE) serve as frontline technical resources for Cloudskope’s customers and partners via phone, email, or on-site. • They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. • You will monitor, maintain and support customer networks, handle customer tickets, and drive them to resolution. • You will be part of a team responsible for providing an outstanding technical support experience to our business customers. • From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. • When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups), or Management. • Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service-oriented professional. • You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

🎯 Requirements

• 3+ years in an IT support role with experience working remotely. • Microsoft, Cisco or Network Certifications are ideal. • Strong customer communications skills are crucial in this role. • Experience with enterprise technologies like Active Directory, Microsoft server, Networks, VLANs, and Firewalls. • Experience with Ubiquiti Unifi Networks equipment, configuration, and management. • English Language: fluent in reading, writing, and speaking.

🏖️ Benefits

• A flexible working policy, allowing some work-from-home • Vacation after the first 3 months of successful employment • A friendly, safe, and nurturing environment within a high-rise building. • A dedicated office, and the latest in technology and tools for every employee.