AI Customer Support Specialist – 12h Shift

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CloudTalk

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🤝 B2B

Telecommunications • SaaS • B2B

CloudTalk is an integrated AI business calling software platform that enhances communication for sales and support teams around the globe. It offers features such as power dialing, SMS and WhatsApp integration, call routing, analytics, and CRM integration to optimize customer interactions and streamline operations. With a focus on providing seamless and reliable communication through local numbers in over 160 countries, CloudTalk is designed to empower companies with AI-powered tools and analytics, improving outreach and efficiency for revenue teams.

📋 Description

• Run an AI-first workflow using CloudTalk's internal AI assistant on every conversation • Train the AI by catching where it's wrong, outdated, or missing context • Identify gaps in the knowledge base, tooling, and integrations • Be the escalation point when the AI can't solve something • Diagnose VOIP issues such as latency and connectivity problems • Dig into the data to inspect logs and replicate issues • Build and improve the knowledge base with clear articles • Spot patterns and surface recurring issues and automation opportunities • Shape how AI does support in the company

🎯 Requirements

• No previous VOIP experience required — we'll teach you the fundamentals • Logic, curiosity, technical comfort, and judgment • Strong communicator with clear English at C1 level; Spanish is a plus • Team player who shares knowledge and collaborates

🏖️ Benefits

• 1-1 Coaching sessions with our resident communications advisor • Learning and Development Budget • Unlimited Paid Time Off • Volunteering Days • MacBook for work • Recharge Fridays once per quarter • Fitness Allowance • Referral bonuses • Virtual & physical team buildings • Company merchandise