Ombudsman Analyst

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CloudWalk, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🤖 Artificial Intelligence

💰 $150M Series C on 2021-11

Fintech • Blockchain • Artificial Intelligence

CloudWalk, Inc. is focused on revolutionizing the payments industry by democratizing financial services and empowering entrepreneurs through innovative solutions. Their mission is to create a fair and technologically advanced payment network on Earth and beyond. Utilizing AI and blockchain, CloudWalk offers products such as InfinitePay, a financial platform serving businesses in Brazil, and JIM, an instant payment system in the US. Stratus, their high-performance blockchain, supports global payment networks. CloudWalk emphasizes customer engagement and disruptive economic models to transform how merchants sell and profit.

📋 Description

• Receiving, handling, monitoring and responding to customer demands; • Interface with our customers through the Ombudsman contact channels (telephone and email); • Drafting responses to Citizen's Demands Registration System (BACEN-RDR), **consumidor.gov** and municipal and state PROCONs; • Keeping tabs and managing administrative demands alongside our legal partners; • Providing advice on customer related situations to the Customer Support Engineering Team • Interfacing with other teams to align strategies and suggest improvement on products and processes.

🎯 Requirements

• Excellent written and oral communication skills; • Excellent Portuguese communication; • Intermediary English skills; • High attention to details; • Strong organizational skills ; • Good analytical skills; • Fast learning; • Love for technology; • Ability to be flexible to changing priorities in a fast-paced environment; • Previous experience in Consumer law and conflict mediation will be considered a plus. • Keen interest in learning and applying the latest technology to daily work is essential; knowledge and experience with GenAI (e.g., ChatGPT). • Experience in improving and automating customer service channels using AI, as well as supporting the implementation of new channels such as consumidor.gov will also be considered a plus.