Field Service Engineer – X-ray Imaging

Job not on LinkedIn

November 7

🌴 South Carolina – Remote

Although this job is listed in South Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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CMS Imaging Inc

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Healthcare Insurance • Hardware

CMS Imaging Inc. is a premier healthcare solutions provider that specializes in the sales and service of diagnostic medical imaging equipment. Founded in 1987 in Charleston, SC, it has grown to include a comprehensive product line such as CT, Digital X-Ray, Advanced Fluoroscopic Systems, Interventional X-Ray Systems, Software, and Informatics. As an independent service organization, CMS Imaging partners with leading medical imaging manufacturers, including Shimadzu Medical Systems, Canon Medical Systems, and GE Healthcare, to provide best-in-class medical imaging solutions. The company is committed to delivering exceptional customer service and support, ensuring every customer is treated as a priority.

51 - 200 employees

Founded 1987

⚕️ Healthcare Insurance

🔧 Hardware

📋 Description

• Install, service, and provide preventative maintenance on medical imaging equipment with a team of experienced FSEs. • Evaluate and complete all service calls assigned. • Conduct service follow-up with customers within 48 hours of completed service call. • Assist in researching repair part sources and provide necessary information for order processing. • Install and service of equipment, including working with high voltage.

🎯 Requirements

• A Biomedical Technician Associates Degree • Advanced Automation or Mechatronics or Electronic/electrical training through military, on the job or technical school training • Responsible for maintaining customer satisfaction for billed, warranty, and contract service. • Travel to and from customer locations throughout Southeast. • Responsible for maintaining professional appearance, and attitude to ensure customer satisfaction for all service and installation issues. • Responsible for evaluating and completing all service calls assigned. Upon completion of service repair, onsite closure of required paperwork, including any regulatory, quality and satisfactory completion of dispatch or service incident report is required, including customer acknowledgment with signature attached. • Completion of service follow-up with customer within 48 hours of completed service call to ensure customer satisfaction. • If required, assist in researching repair part source, part number, and provide all information to the Customer Support Representative (CSR)/Service Dispatcher for order processing. • Responsible for assigning shipping priority and delivery destination for repair parts. • Verify with CSR/Dispatcher that repair parts have been ordered and shipped for delivery. • Install and service of equipment, which includes working with high voltage such as 208v to 480v 3F AC power. • Maintain proper use of personal radiation monitoring equipment. • Responsible for complying with all OSHA and DHEC Radiation Safety regulations. • Responsible for completing all paper work necessary including, Service Report, FDA 2579, CMS QC Report and others.