Spanish Bilingual Inbound Customer Service Representative

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

🏦 Banking

Fintech • Banking • Financial Technology

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Takes incoming calls from members. • Navigates tools and resources to properly address member inquiries. • Maintains a high level of service with members and meets performance targets. • Maintains composure and demonstrates a calm, professional position while adapting to difficult situations. • Develops and maintains productive working relationships with team members. • Promotes and maintains a positive, professional image of Velera's Call Centers. • Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

🎯 Requirements

• High school diploma or equivalent • Some post high school education desirable. • Basic Computer Skills using Word, Excel, Outlook. • Strong customer service skills. • Clear verbal communication, written communication, and reading comprehension in English. • Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills. • Application of good judgment and decision making. • Ability to work efficiently both independently and as part of a team. • Product knowledge is to include but not limited to: Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console or Springboard

🏖️ Benefits

• Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program