Customer Success Manager – 12 Months Fixed Term, Maternity Cover

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CoachHub - The digital coaching platform

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

💰 $42M Series D - CoachHub on 2024-12

HR Tech • SaaS • Artificial Intelligence

CoachHub is a global digital coaching platform that enables organizations to deliver personalized, measurable, and scalable coaching programs across all levels of the workforce. The company combines a large network of certified business coaches with AI-driven features (AIMY™) and learning content to support leadership development, performance improvement, and organizational transformation. CoachHub integrates with HR systems, emphasizes data-driven outcomes and compliance, and serves enterprise clients worldwide.

📋 Description

• Own an established portfolio. Take over an established, hands-on book across mixed tiers and keep it running smoothly - you're the primary relationship and the person clients come to. • Own value realisation end to end. Where renewals fall during your term, you own the health of those accounts - surfacing risk early and driving each one to a clean close. • Keep adoption and value on track. Support clients through onboarding, adoption and value realisation, keeping momentum on the plans already in motion rather than rebuilding them from scratch. • Catch and coordinate. Flag risks before they escalate, channel client feedback internally, and coordinate across teams so clients experience CoachHub at its best throughout the cover period. • Run practical reviews. Hold regular check-ins and reviews that keep accounts progressing and demonstrate the value clients are getting - kept proportionate to each account's tier. • Hand back cleanly. Keep clear, current records and relationship notes so the returning CSM can pick the book back up seamlessly at the end of the term.

🎯 Requirements

• 3-4+ years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR-tech environment. • A track record of holding retention and keeping accounts healthy - you know what a well-run book looks like and how to keep one that way. • Strong self-organisation and comfort managing a mixed book across tiers and touch levels without dropping balls. • A practical, data-literate approach - you can read account signals, prioritise, and act on them. • English fluency (native-level or full business proficiency), with French a strong forte that will set you apart. Italian a plus. • Familiarity with HR, L&D, leadership development or coaching is an advantage, not a requirement.

🏖️ Benefits

• Coaching isn't just our product - Access to your own certified coach, AIMY™, and stretch opportunities that push you beyond your current role • Work the way that works for you - Remote-first, with flexible options, Wellbeing Days and a Volunteering Day, plus holidays above the legal minimum • A culture that welcomes change - No two days look the same; we experiment, learn fast and recognise people who bring fresh thinking • Work that means something - Mission-driven from the inside out; our product changes lives, and so does the work behind it