Senior Consultant, Technical Advisor

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The Coca-Cola Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

👥 B2C

B2C • Beverage • Sustainability

The Coca-Cola Company is a global beverage corporation with a rich history of over 136 years in refreshing the world. Known for its flagship product, Coca-Cola, the company has developed a diverse portfolio of over 200 brands, including sparkling beverages, hydration options, coffee and tea, juices and dairy, and alcohol-ready-to-drink beverages. Committed to sustainability, The Coca-Cola Company actively engages in initiatives like water stewardship, sustainable agriculture, and reducing sugar in its products. Operating in more than 200 countries, the company strives to make a positive social impact through diversity, equity, and inclusion efforts and partnerships. The Coca-Cola Foundation supports various community initiatives worldwide. The company offers numerous career opportunities globally, emphasizing an inclusive and accessible workplace.

📋 Description

• Troubleshoot equipment issues (e.g., Freestyle; ice-combo; drop-in; counter-electric; juice; coffee, vending, etc.) via telephone/video • Diagnoses mechanical/electrical problems using technical drawings/schematics and diagnostic tools • Creates/maintains cases, work orders, records, logs, and other written or computer-based documents • Documents all information relating to customer support issues in CRM (Thirsty) • Assists in the development of specific technical and training documentation • Assists other technicians in the repair and maintenance of equipment • Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries • Researches and resolves issues for customers, business partners, and company associates

🎯 Requirements

• High school diploma; GED equivalent • At least 5+ years of experience in a customer service or technical support role • 5 years of field experience repairing fountain equipment • Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements) • Knowledge and application of dispensing equipment installation principles • Knowledge of the Customer Communications software systems requiring “basic” to “advanced” computer skills • Knowledge and understanding of basic heating and refrigeration principles • Knowledge of basic electricity (e.g., amperage, voltage, current) • Strong emphasis on candidates with experience in Freestyle platforms and National Food Service customers. • Must be bilingual in Spanish.

🏖️ Benefits

• Competitive benefits package that start on day one of employment.