Coco
eCommerce • Transport • Transportation
Coco is a delivery service that focuses on providing a superior experience by utilizing purpose-built, remotely piloted electric vehicles to deliver food from local restaurants. Unlike traditional delivery services, Coco's robots are pre-stationed at restaurants, allowing for faster order fulfillment with real-time tracking through a user-friendly app. Their mission is to make food delivery more affordable, reliable, and sustainable while empowering local businesses and reducing traffic and pollution.
Agente de servicio al cliente
Job not on LinkedIn
November 10
🗣️🇪🇸 Spanish Required
Coco
eCommerce • Transport • Transportation
Coco is a delivery service that focuses on providing a superior experience by utilizing purpose-built, remotely piloted electric vehicles to deliver food from local restaurants. Unlike traditional delivery services, Coco's robots are pre-stationed at restaurants, allowing for faster order fulfillment with real-time tracking through a user-friendly app. Their mission is to make food delivery more affordable, reliable, and sustainable while empowering local businesses and reducing traffic and pollution.
📋 Description
• Atender a los clientes mediante los diferentes canales • Atender los requerimientos y reclamos, asesorando y gestionando dichas solicitudes de acuerdo a los procedimientos y políticas establecidas • Garantizar un servicio de calidad, poniendo en práctica sus conocimientos • Asociar cada interacción de los clientes a una excelente experiencia • Cumplir funciones puntuales de acuerdo al puesto para el control de procesos
🎯 Requirements
• Experiencia demostrable de 2 años en atención y soporte al cliente • Estudios técnicos/universitarios culminados o en los últimos ciclos de Administración, Comunicaciones, servicio/atención al público y/o afines • Conocimiento de manejo de plataformas de soporte (CRM de comunicación) • Excelente redacción y ortografía • Disponibilidad para laborar 40 horas semanales (turnos rotativos de lunes a domingo) • Experiencia en ventas online • Cumplimiento de KPI's estratégicos • Capacidad para trabajar en equipo • Conocimiento y manejo en Google Suite
🏖️ Benefits
• Modalidad remoto • Excelente conexión a internet • Laptop/PC • Teléfono inteligente • 2 días de descanso a la semana
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🚫👨🎓 No degree required