Paralegal, Customer Service – LegalTech

🔥 5 minutes ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Codekeeper

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

☁️ SaaS

🔐 Security

📋 Compliance

SaaS • Security • Compliance

Codekeeper is a company providing comprehensive disaster recovery solutions tailored for software companies and their clients. Specializing in software backup, software escrow, SaaS escrow, and software custodian services, Codekeeper ensures that critical digital assets and systems are secured, recoverable, and compliant with industry regulations. Their solutions are designed to integrate seamlessly with popular developer platforms, offering enterprise-ready resilience against digital threats such as data breaches, system downtimes, and compliance failures. With a focus on risk assessment, Codekeeper aids businesses in safeguarding their operations from the unpredictable digital landscape using cutting-edge technology and over a decade of industry expertise.

📋 Description

• Draft legal language and prepare required documents based on customer requirements • Submit drafted documents for manager review before sharing them with clients • Respond to users' and leads' questions about offered services and managing their Codekeeper accounts • Handle customer requests quickly and correctly within the full-service model • Support customers setting up connections between their source code management platform and the service • Ensure technical setup is administered correctly on the company side • Guide leads about the service via email and website chat • Inspect customer-provided information and draft reports • Send completed reports back to customers • Conduct legal research, draft legal documents, and provide support on legal matters • Champion customer success, satisfaction, retention, and desired customer outcomes

🎯 Requirements

• Familiarity with LegalTech concepts is crucial for success in this role • Prior experience in customer success or similar role is preferred • Proficiency in drafting legal documents • Exposure to working with diverse companies of varying sizes and industries • Analytical thinking, and a proactive attitude • Excellent written English communication skills • Proficiency in modern web tools like Google Docs and similar platforms • Highly organized with a strong attention to detail • Comfortable adapting and multitasking in a fast-paced environment • Fluency in languages must be provided in the application • Must have a device: Apple Device, Windows Device, Other, or None

🏖️ Benefits

• Passionate and fun-loving colleagues • Startup mindset with ample opportunities for growth • Regular team activities and gatherings • Comprehensive onboarding process with a dedicated ramp-up period • A supportive team that values open communication and direct feedback • A chance to excel in your career and make a difference • Remote work arrangement

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