Senior Customer Success Manager

🕒 May 20

🇬🇧 United Kingdom – Remote

💵 £81k - £109k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Coder

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

🔐 Security

SaaS • Enterprise • Security

Coder is a company that provides an open-source self-hosted cloud development environment (CDE) platform. The platform allows organizations to deploy development environments across various infrastructures such as VMs, Kubernetes, and cloud services, facilitating secure, fast, and flexible coding solutions. Coder focuses on increasing developer productivity by enabling rapid deployment of fully configured cloud environments, optimizing resource use, and streamlining coding operations for developers, data engineers, and scientists. It enhances security and privacy for development environments by separating desktop environments, allowing safe third-party access, and implementing enterprise-grade security protocols. Coder is SOC2 Type II certified and supports a customizable, enterprise-scalable experience with self-hosting and open-source solutions.

📋 Description

• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform • Remove barriers to adoption so customers achieve their desired outcomes expediently • Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations • Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions • Oversee renewals and forecasting, ensuring timely, successful commitments • Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve • Monitor and report on customer health and usage • Develop deep expertise in Coder’s products to provide global customer coverage

🎯 Requirements

• 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred • Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC • Hands-on experience with Salesforce and other industry-standard CS platforms • History of building strong relationships across executive, business, and technical stakeholders • Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams • Habit of staying current on industry trends, CS best practices, and the competitive landscape • Startup experience • High EQ with strong verbal communication and technical writing skills • Self‑motivated with a creative and analytical approach to problem-solving

🏖️ Benefits

• Offers Equity • Offers Bonus