IT Support Specialist

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Coderio

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🏢 Enterprise

🤖 Artificial Intelligence

B2B • Enterprise • Artificial Intelligence

Coderio is a nearshore software development firm that provides on-demand engineering teams, IT staff augmentation, and fully managed software outsourcing to accelerate clients' digital transformation. They deliver front-end, back-end, mobile, cloud, data science, e-commerce, and QA solutions, and operate specialized studios for Data Governance, Machine Learning & AI, and Open Banking. Coderio emphasizes enterprise-level, timezone-aligned, fully-vetted, English-proficient engineering talent for B2B customers.

📋 Description

• Provide L1 and L2 technical support to internal users across Latin America and the US, troubleshooting hardware, software, and basic network issues. • Install, configure, and maintain our fleet of workstations, supporting a 50/50 split of Windows and macOS environments. • Manage user accounts, licenses, and permissions, primarily utilizing Google Workspace and Microsoft 365/Entra ID. • Proactively create clear, step-by-step guides, FAQs, and standard operating procedures (SOPs) to help users solve issues independently. • Identify manual, repetitive IT tasks and propose ways to automate them (e.g., automated onboarding, user provisioning). • Coordinate hardware logistics, asset tracking, and system setups for new hires, including occasional in-office handling in Palermo. • Manage the complete lifecycle of incidents and requests in JIRA, ensuring high SLA compliance and top-tier customer satisfaction.

🎯 Requirements

• 3+ years of experience in IT Support, Help Desk, or Service Desk roles. • Must reside in CABA or surrounding areas. • Dual experience supporting both Windows and macOS environments (essential). • Advanced English (written and spoken) to communicate smoothly with US clients and international teams. • Experience administering Google Workspace and/or Microsoft 365 environments. • Outstanding communication skills, active listening, and a clear, friendly approach to helping technical and non-technical users. • Familiarity with workflow automation tools (e.g., Power Automate, RPA) or basic scripting (PowerShell, Bash) is nice to have. • Hands-on experience with Intune, Jamf, or Google Device Management is nice to have. • Basic understanding of networking concepts (TCP/IP, VPN, DNS, switches) is nice to have. • Experience with JIRA Service Management is nice to have.

🏖️ Benefits

• 100% Remote • Long-term commitment, with autonomy and impact • Strategic, high-visibility role within a modern engineering culture • Collaborative international team and strong technical leadership • Career plan with growth and leadership opportunities within Coderio