Renewals Specialist, French/English

🔥 1 hour ago

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CoderPad

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2020-06

Recruitment • SaaS • Enterprise

CoderPad is a leading platform for conducting coding assessments and collaborative technical interviews. It enables companies to hire technical talent with confidence by offering tools such as gamified assessments, auto-graded tests, and live pair-programming sessions in a familiar integrated development environment (IDE). CoderPad is designed to streamline the hiring process for technical roles, providing functionalities like cheating prevention, digital whiteboards, and skill progression tracking to enhance the candidate evaluation process. With a focus on security and ease of use, CoderPad integrates with various tools and offers flexible plans suitable for companies of all sizes. The platform aims to reduce time-to-hire and improve the candidate experience, making it a preferred choice for engineering and talent acquisition teams worldwide.

📋 Description

• Own the full renewal lifecycle for a portfolio of 200–300 customer accounts under $20k ARR, from 90-day outreach through close • Design and operate AI-assisted outreach workflows using tools such as Claude, Gainsight, Apollo, and Salesforce to manage a high-volume book efficiently and at scale • Engage customers in both English and French throughout the renewal process, maintaining a consistent cadence at 90, 60, and 30 days before each renewal date • Maintain accurate renewal forecasts and pipeline visibility in Salesforce, and provide regular updates to leadership on at-risk accounts, GRR, and NRR trends • Proactively identify at-risk accounts and develop action plans to reduce churn and contraction • Surface expansion signals within the low-touch book and route qualified opportunities to the Strategic AE / SAE team • Collaborate with Accounting to ensure all renewal opportunities are complete and accurate in SFDC • Partner with RevOps and Data teams on pipeline reporting, process automation, and renewal opportunity completeness • Continuously document, refine, and improve renewal workflows to increase efficiency and reduce manual effort

🎯 Requirements

• 2–3 years of experience in renewals, account management, customer success, or a similar customer-facing role • French language proficiency — comfortable managing customer conversations in both French and English (written and verbal) • Demonstrated experience using AI tools (e.g., Claude, ChatGPT, or equivalent) to automate workflows, communications, or processes • Salesforce CRM experience and strong spreadsheet proficiency (Excel or Google Sheets) • Comfortable negotiating contracts and managing procurement conversations in a high-volume, transactional environment • Previous experience in a startup, high-growth tech company, or fast-paced environment • Experience with Gainsight or a similar Customer Success platform (strongly preferred) • Experience with Apollo or outreach sequencing tools (preferred)