Head of Customer Success

🔥 9 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Codility

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

👥 HR Tech

🎯 Recruiter

☁️ SaaS

💰 $22M Series A - Codility on 2020-01

HR Tech • Recruitment • SaaS

Codility is a leading SaaS platform that assesses and advances software engineering skills for hiring and internal talent development. It provides timed and take-home coding assessments, live/structured interviews and a VS Code–based IDE, AI-specific task libraries, identity verification and proctoring, and Skills Intelligence to map workforce capabilities. The platform emphasizes defensible, science-backed assessments (I/O psychologist–designed), compliance and security (SOC 2, ISO 27001, GDPR/CCPA, WCAG 2. 2 AA), API integrations with applicant tracking and HRIS systems, and is used by large engineering organizations worldwide.

📋 Description

• Manage our small but great team of CSMs, leading from the front, helping define great process and demonstrating best practice. • Personally manage a portfolio of strategic customer accounts, building trusted relationships with key decision-makers and stakeholders across Talent, People, Engineering and Executive teams. • Own the post-sales customer lifecycle, including onboarding, deployment planning, adoption, change management, business reviews, renewal preparation and expansion support. • Build clear success plans for customers, defining goals, success metrics, stakeholder maps, adoption milestones and actions required to achieve measurable value. • Increase customer retention and satisfaction by running regular check-ins, identifying risks early, resolving blockers, and ensuring customers see clear return on investment. • Partner closely with Sales to identify growth opportunities, map accounts, strengthen executive relationships, and prepare for renewals well in advance. • Work closely with Solutions Engineering, Product and Support to resolve customer issues, improve adoption, and ensure customer feedback is translated into meaningful internal action. • Act as the voice of the customer, sharing structured feedback on how Codility can better serve enterprise customers and engineering-led organisations. • Help bring more structure to the Customer Success team by improving account planning, QBR quality, renewal discipline, health scoring, customer segmentation, playbooks and internal ways of working. • Coach and support other CSMs by sharing best practices, helping with complex accounts, and raising the overall quality and consistency of customer success across the team. • Use AI thoughtfully in your own work to improve productivity, analyse customer data, prepare for customer conversations, scale customer insight and improve team processes.

🎯 Requirements

• You have worked extensively in customer-facing roles within technical, complex or engineering-focused B2B SaaS environments. • You have experience working with large enterprise customers and building trusted relationships with senior stakeholders, ideally including Engineering leaders, CTOs, technical buyers or developer teams. • You understand software, can work with engineers to support their technical requirements, and can be an effective bridge between customers and our engineering team. (We do not expect you to be writing code 😉) • You have a strong track record of driving retention, adoption, customer satisfaction and commercial growth across strategic accounts. • You have experience managing and coaching team members to success. • You have experience helping a Customer Success team become more structured, whether through playbooks, success plans, account planning, QBR frameworks, renewal processes, health scoring, coaching or team leadership. • You are comfortable operating as a player-coach: owning your own customer portfolio while also supporting, coaching and improving the wider team. • You are commercially strong and can partner effectively with Sales on account growth, renewal preparation, stakeholder mapping and expansion opportunities. • You are curious and practical about AI, and already use it as part of how you work, think, analyse customer problems and improve your own productivity. • You have a strong analytical foundation, with the ability to manipulate, interpret and synthesise customer data to improve customer experience, adoption and return on investment. • You are highly organised, calm under pressure, and confident managing multiple accounts, projects and workstreams concurrently without losing quality or attention to detail. • You are proactive, structured and pragmatic, with the ability to prioritise accounts based on clear strategy, risk, growth potential and customer value.