Practice Manager

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🕒 March 26

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COFENSE

201 - 500 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

COFENSE is a cybersecurity company that specializes in phishing detection and response. Its platform combines expert-supervised AI, real-time threat intelligence, security awareness training, and managed services to find and remediate email, SMS, voice, and chat phishing attacks that bypass traditional defenses. The SaaS solution integrates with existing security controls to reduce dwell time, automate remediation, and continuously train employees to lower phishing risk for enterprise customers.

📋 Description

• Responsible for leading a team of professional services consultants and customer success professionals. • Create a team culture that enables high performance, a sense of urgency, a focus on outcomes, a proactive mindset, constructive feedback, and continuous learning. • Organize and manage the team’s goals, activities, priorities, and account plans. • Partner on various strategic business initiatives across the organization. • Engage with Cofense customers, as well as internal teams.

🎯 Requirements

• Bachelor’s degree preferred. • 5+ years in a leadership and management role. • 8+ years supporting customers in a consultant, managed services, or customer support capacity. • CISSP or Security + certification preferred. • Experience with ChurnZero preferred. • Demonstrable experience managing change. • Prior experience in software delivery is a must, experience in the security space is preferred. • Experience building and successfully managing remote-based teams. • Advanced experience with Microsoft Word, Excel and PowerPoint.

🏖️ Benefits

• Health insurance • Recruitment, hiring, training, compensation, promotion, benefits, and discipline. • Equal employment opportunity.

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