Retention Specialist

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Cogeco Connexion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Cogeco delivers 100% local support on a fibre-powered network. For more than 65 years, Cogeco has been in smaller cities across Ontario and Quebec—and that’s true for our employees too. We live in the communities we serve, and customer satisfaction is our priority. Thanks to our powerful network, our residential and business customers can get Internet with speeds of up to 1 Gbps, TV with all their favourite content in one place, and reliable home phone service.

📋 Description

• Responsible for handling customers’ requests to downgrade or disconnect Cogeco services. • Works to effectively resolve customer issues. • Builds value in Cogeco’s products and services by communicating the advantages and benefits. • Responsible for calling various outbound customer lists to maximise retention and sales opportunities. • Offers an outstanding service and customer focus. • Answers customer inbound phone inquiries. • Offers customized solutions and options while responding to questions.

🎯 Requirements

• High School Diploma required. • Post-secondary education preferred. • Minimum 1 year of experience preferred. • Minimum 1-2 years of previous experience in a call center environment preferred. • Proven customer service skills, superior first call resolution skills. • Strong communication skills (written and verbal). • Prior retention, sales, and telemarketing experience coupled with strong negotiation skills, is preferred. • Detail-oriented with the ability to analyze and troubleshoot customer issues. • Self-motivated with the ability to take initiative and resolve problems independently. • Experience in Google Suite applications is an asset. • Previous experience working with PCs and demonstrated navigation abilities within a Windows environment is also preferred. • Data entry experience is an asset. • A general understanding of broadband, telecom, cable, and internet industries is an asset. • Flexibility is required with respect to hours of work.

🏖️ Benefits

• Flexibility: Yes, we think that what you do matters. At work and at home. • Fun: we laugh a lot, it makes every day brighter. • Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them. • Rewarding Pay: Let’s be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it come with a great culture. • Benefits: We’ve got you covered. • Career Evolution: Join us, and we will give you the tools to achieve your career goals! • Technology: you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.