Planning Manager

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 26 days.
• No salary listed.

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Cogna Educação

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

📚 Education

👥 B2C

🛍️ eCommerce

Education • B2C • eCommerce

Cogna Educação is the largest and most comprehensive education company in Brazil, dedicated to creating innovative solutions for lifelong learning. With over 24 million students served, Cogna offers a diverse portfolio that includes early childhood education, language courses, vocational training, and higher education. The company emphasizes efficiency and innovation, aiming to revolutionize quality education for all, while also addressing the needs of individuals, businesses, and governments.

📋 Description

• Ensure the efficiency, quality, and predictability of customer service operations through integrated strategic planning and real-time control • Size staffing, technology, and infrastructure resources to meet projected demand across Front Office, Back Office, and Digital channels • Maintain agreed service levels (SLAs) and optimize operating costs • Conduct forecasting in collaboration with the service provider • Manage the Control Desk for N1, N2, and N3 customer service operations • Monitor the partner’s delivery of productive agent positions (PAs), productivity, system access, and licenses • Track operational targets for handling time, backlog, productivity, and quality • Control the third-party operation’s adherence and manage the contract and payments • Implement a partner competition model, including compensation, share allocation, and performance indicators • Lead planning analysts, operations controllers, and automation teams • Foster technical development, engagement, collaboration, results, and innovation • Apply forecasting and workforce management methodologies • Implement and monitor KPIs and quality metrics • Use real-time monitoring tools and customer service management systems • Conduct root cause analyses and implement corrective and preventive action plans • Provide management reports to support decision-making • Drive digital transformation

🎯 Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, Statistics, Information Systems, or a related field • Previous experience in educational institutions • Training in Project Management • Data analysis skills • Leadership profile • Effective communication • Conflict-resolution skills • Sound decision-making • Results-oriented mindset

🏖️ Benefits

• Profit-sharing program • Meal or food allowance provided through a flexible benefits card • Medical insurance, including dependent coverage and copayments • Dental insurance • Undergraduate and graduate scholarships for you and your dependents • Birthday day off • SESC partnership • Univers pharmacy partnership with discounts on medications • Corporate university with free learning paths and courses • Wellhub (formerly Gympass) • Ninho Program for families expecting a new baby • Valoriza – Internal Recruitment Program

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