Coordinator, Learning Services

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Cogstate

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Cogstate is a neuroscience solutions company that specializes in digital cognitive assessment and brain health measurement. Founded in 1999, Cogstate offers a range of services, including endpoint data quality, remote assessments, and cognitive screening tools specifically designed to support clinical trials and research in areas such as Alzheimer's disease, Parkinson's disease, multiple sclerosis, and more. With a mission to improve brain health insights, Cogstate has become a trusted partner for biopharmaceutical companies, academic institutions, and healthcare providers, focusing on delivering valid and reliable measurement solutions.

📋 Description

• Support routine LMS builds, updates, and configurations using documented templates, SOPs, and established build standards. • Upload, organize, maintain, and retire learning content within the LMS according to defined standards. • Manage learner enrollments, assignments, access requests, and course lifecycle updates. • Maintain catalog accuracy, metadata, version control, and system hygiene across assigned LMS activities. • Execute standardized LMS reports, including participation, completion, and compliance tracking. • Perform LMS quality checks prior to handoff or publishing to ensure setup accuracy and consistency. • Support uploads and related LMS administrative activities. • Identify and escalate system issues, process gaps, or risks to the Associate or Senior Manager. • Serve as the first point of contact for Learning Inbox inquiries and LMS support requests. • Troubleshoot common LMS access, navigation, enrollment, completion, and learner account issues. • Provide timely and professional communication regarding support requests, status updates, and next steps. • Document issues accurately and escalate complex technical problems or requests beyond defined scope. • Support learners and internal stakeholders by following established support processes and escalation pathways. • Track assigned LMS requests, tasks, and deliverables using designated trackers and documentation tools. • Maintain accurate records, documentation, status updates, and project artifacts related to assigned work. • Assist with scheduling LMS-related meetings and maintaining supporting documentation as needed. • Identify potential delays, missing information, or blockers and proactively communicate them to the Associate or Senior Manager. • Verify assigned LMS activities meet documented requirements and quality standards prior to handoff. • Support Learning Services delivery activities while ensuring broader project ownership remains with the appropriate project lead or stakeholder.

🎯 Requirements

• Bachelor's degree or relevant professional experience in administration, operations, customer support, training coordination, project coordination, learning support, education, healthcare, or a related field. • Learning technology, LMS, training, education, business administration, or related coursework. • Experience working within structured processes, SOPs, or administrative workflows. • Experience supporting multiple concurrent tasks, requests, or projects in a fast-paced environment. • Experience managing multiple priorities, deadlines, or requests simultaneously. • Experience using business systems, databases, software applications, or other technology platforms to complete day-to-day work. • Demonstrated ability to learn new technology systems and processes quickly. • Experience using or supporting a Learning Management System (LMS). • Experience supporting learning, training, education, enablement, or customer support programs. • Experience performing content administration, reporting, user management, or system support activities. • Experience working in regulated, compliance-focused, or quality-driven environments. • Working proficiency in Microsoft 365, including Outlook, Excel, Teams, and SharePoint. • Comfort using spreadsheets, reporting tools, and business systems to manage work and track progress. • Ability to learn new software systems and technology platforms. • Ability to follow documented SOPs, checklists, templates, and processes. • Ability to manage multiple tasks while maintaining accuracy and attention to detail.

🏖️ Benefits

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom! • Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays. • 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program. • Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position. • Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees. • Short-Term & Long Term Disability Life Insurance: 100% employer sponsored • Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts • Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.