Market Operations Specialist

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Coinbase

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

₿ Crypto

💸 Finance

💳 Fintech

💰 $21.4M Post-IPO Equity on 2022-11

Crypto • Finance • Fintech

Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.

📋 Description

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX. • Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology. • Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution. • Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments. • Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage. • Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.

🎯 Requirements

• BA/BS in Information Systems, Economics, Finance, or a related technical field with 1+ years of experience in financial markets operations or a technical operations role. • Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution. • Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non-technical audiences. • Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions. • Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA. • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Professional development opportunities