1st Line Support Specialist

Job not on LinkedIn

🔥 16 hours ago

🇪🇺 Europe – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoinsPaid

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

₿ Crypto

💳 Fintech

🛍️ eCommerce

💰 Initial Coin Offering on 2021-08

Crypto • Fintech • eCommerce

CoinsPaid is a cryptocurrency payment service provider based in Estonia that specializes in offering a comprehensive range of crypto payment solutions for businesses. This includes a payment gateway, business wallet, and OTC desk, enabling companies to process transactions in various cryptocurrencies securely and efficiently. CoinsPaid stands out for its focus on lowering transaction fees, enhancing security through blockchain technology, and promoting financial inclusion by making crypto payments accessible to a global audience.

📋 Description

• Provide technical and organizational support to clients throughout the integration process and following service launch • Escalate complex technical issues to L2 Support and Development teams for timely investigation and resolution • Communicate with clients through voice calls, tickets, chats, and other business communication channels • Handle and resolve requests from internal stakeholders and employees across departments • Collect, structure, and communicate client feedback to customer-facing and product teams • Conduct product demonstrations and explain available features and functionality • Manage user access and permissions, including granting access and assigning roles to merchants and internal employees • Ensure compliance with applicable legal and regulatory requirements • Work Monday to Friday, 07:00–16:00 UTC during probation • After probation, work alternating 12-hour day and night shifts on a 2/2 rotation

🎯 Requirements

• At least one year of experience in a Technical Support Engineer, Senior Customer Support Engineer, or similar role • Strong written and verbal communication skills in English (B2 level or higher) and Russian • Solid understanding of software development principles and processes • Strong analytical, troubleshooting, and problem-solving skills • Strong organizational and reporting skills, with a high level of attention to detail • Experience with log analysis, monitoring, and analytics tools such as Kibana, Grafana, and Zabbix • Experience using CRM systems such as Salesforce in daily operational workflows • Practical experience with API testing and related tools such as Postman

🏖️ Benefits

• Benefit Bar – up to €230/month • Fully remote work from almost anywhere • Optional offices and relocation support • Flexible, async-friendly environment • Budget for courses, certifications, and professional development • Language learning support • Cross-team learning and knowledge sharing • Medical insurance or reimbursement depending on location • Access to mental health support • Financial support for important life events • Merch shop with rewards system • Team offsites and company events