Account Manager

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3 days ago

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CoinsPaid

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Crypto • Fintech • eCommerce

CoinsPaid is a cryptocurrency payment service provider based in Estonia that specializes in offering a comprehensive range of crypto payment solutions for businesses. This includes a payment gateway, business wallet, and OTC desk, enabling companies to process transactions in various cryptocurrencies securely and efficiently. CoinsPaid stands out for its focus on lowering transaction fees, enhancing security through blockchain technology, and promoting financial inclusion by making crypto payments accessible to a global audience.

201 - 500 employees

Founded 2014

₿ Crypto

💳 Fintech

🛍️ eCommerce

💰 Initial Coin Offering on 2021-08

📋 Description

• Assist assigned clients with day-to-day routine questions related to their account. • Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an “always-available” mindset • Maintain, optimize, and negotiate contractual agreements and terms • Forecasting, monitoring, achieving, and reporting on client-based targets • Create and nourish strong relationships internally with other teams and stakeholders • Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships • Promote and share the product’s benefits and value • Keep records updated in CRM, Email, Confluence, and other internal software • Other duties as required from time to time by the company

🎯 Requirements

• Account management experience within a B2B setting is desirable • Is service-first driven, self-motivated, and can work independently • Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success • Thrives in a fast-paced start-up environment with a focus on speed and problem-solving • Works and manages time in a highly structured and efficient manner • Has excellent English and Russian written and verbal communication skills • Has strong negotiation skills and always looks for mutually beneficial solutions • Is passionate about crypto and the latest payment solutions available on the market • Has high energy, a positive attitude, and believes teamwork is crucial to success • Has outstanding problem-solving skills • Has strong organization skills, reporting skills, and attention to detail • Has experience with using Salesforce, Jira, Confluence, Intercom and Tableau

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities