Training Specialist

🔥 16 hours ago

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Colibri Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🤝 B2B

💸 Finance

Education • B2B • Finance

Colibri Group is a leader in the field of professional education, dedicated to helping individuals advance and adapt in their careers. The company provides first-class learning experiences tailored to various professions, including real estate, healthcare, financial services, teaching, valuation, and accounting. Colibri Group prides itself on a holistic approach to professional learning, offering engaging educational programs, mentorship opportunities, and resources that align with the interests and goals of its students. Through its programs, Colibri Group empowers millions of professionals to achieve their career objectives and thrive in various industries.

📋 Description

• Design, develop, and implement scalable onboarding and continuous learning programs for Customer Service Representatives. • Deliver engaging learning experiences across multiple modalities. • Ensure training content remains current and adaptable. • Partner with stakeholders to identify skill gaps and assess training needs. • Facilitate live, synchronous learning sessions for onboarding and professional development. • Measure and evaluate training effectiveness using key performance indicators (KPIs). • Analyze Quality Assurance data for continuous improvement opportunities. • Coordinate and manage training logistics and maintain accurate documentation of training activities.

🎯 Requirements

• Bachelor's degree in Education, Business, Organizational Development, or related field, or equivalent experience. • 3+ years of experience in training, learning and development, customer service, or contact center operations. • Experience supporting a growing or fast-paced environment preferred. • Dynamic and confident facilitator with strong presentation and communication skills. • Comfortable delivering both soft skills and technical training content in a virtual environment. • Strong instructional design and content development capabilities. • Proficiency with LMS platforms, virtual training tools, and Microsoft Office. • Ability to design scalable learning solutions and adapt quickly to change. • Strong organizational skills with the ability to manage multiple initiatives and meet deadlines.

🏖️ Benefits

• Colibri Group welcomes applicants from all backgrounds and experiences. • Committed to building a diverse and inclusive workplace.