Senior Customs Clearance Manager

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🔥 0 minutes ago

🏄 California, Florida, +2 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🤠 Texas – Remote

💵 $117.9k - $191.5k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Collectors

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

👥 B2C

eCommerce • B2C

Collectors is a company dedicated to helping collectors pursue their passion for collecting valuable and iconic items. They specialize in authenticating and grading collectibles, including rare baseball cards, coins, and memorabilia. Collectors offers industry-leading authentication and grading services, connecting a community of enthusiasts to help them grow their collections. Their products feature famous collectibles such as Mickey Mantle's 1952 Topps Baseball card, the 1913 Liberty Head nickel, and a Limited Edition Solid 20-karat Gold 20th Anniversary Pikachu. Collectors provides a platform for collectors to connect with others and build the future of collecting.

📋 Description

• International Submission Control & Validation: Review and validate all international submission orders processed through Santa Ana, New Jersey, and other U.S. hubs prior to release • Ensure correct routing, destination handling, and system setup across all international shipments • Maintain “Shipping Hold” status for PSA China, Hong Kong, and other designated international submissions until cleared per policy • TIB Compliance & Customs Oversight: Establish a global broker partner to streamline all international shipments and enable smooth new location go lives - evaluate current external partnerships and ensure we have strong global partners in place to scale • Provide ongoing ownership of TIB compliance after shipments depart U.S. facilities • Proactively track customs requirements across key locations to ensure we process information and apply Operational process changes ahead of shipping • Partner closely with U.S. customs brokers and FedEx to ensure end-to-end tracking and proactive resolution of customs holds • Monitor shipments for port accuracy, customs status, and documentation completeness • Tracking, Auditing & Exception Management: Conduct regular audits of active international submissions to identify discrepancies, delays, or compliance risks • Produce exception reports and escalate issues to management within a 48-hour SLA • Identify problem orders early and flag for key internal teams, to prevent delays to remaining shipments within bulk TIB batches • Closely monitor turnaround times (TATs) and shipment progress from intake through return • Cross-Regional Communication & Coordination: Act as the single point of contact between PSA U.S., China, Hong Kong, and other international logistics teams • Provide clear, timely status updates and resolution paths for international stakeholders • Coordinate across Receiving, Operations, Shipping, and Grading to ensure process continuity • Process Improvement & Systems Partnership: Partner with Operations, IT, and cross-functional stakeholders to: Strengthen system safeguards • Reduce reliance on manual tracking and fragmented documentation • Automate destination validation and routing checks • Apply Shipping dept process improvements as needed to ensure smooth delivery to international customers and business locations • Contribute to the development and enforcement of standardized international logistics procedures

🎯 Requirements

• 7-10+ years of experience in international logistics, supply chain, or shipping operations • Working knowledge of customs processes, commercial invoices, and international shipping documentation • Strong attention to detail and ability to manage complex, multi-step workflows • Proven ability to track, audit, and resolve exceptions in high-volume environments • Strong cross-functional communication skills • Extensive (10 years+) experience managing TIB shipments or bonded logistics processes (preferred) • Familiarity with warehouse management and order management systems (preferred) • Experience supporting Asia Pacific logistics flows (preferred) • Background in operational compliance or process improvement (preferred)

🏖️ Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals • Vacation: All salaried employees are eligible for flexible time-off • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays • Employee Discounts: Employees receive discounts on select grading services for approved submissions • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities