Technical Account Engineer

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Collibra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Venture Round on 2022-01

Consulting • Healthcare • Logistics

Collibra is a leading provider of data intelligence solutions, recognized for its excellence in data governance, data cataloging, and data quality. The Collibra Data Intelligence Platform allows enterprises to manage and utilize data effectively by offering tools for data governance, data lineage, data privacy, and AI governance. With strong partnerships and a global presence, including offices in the USA and Belgium, Collibra supports various industries such as financial services, healthcare, retail, and more. Its platform is highly regarded for its robust integration capabilities, API offerings, and comprehensive approach to data risk management and compliance.

📋 Description

• Serve as the primary technical contact for a named portfolio of Premium accounts, with full SLA accountability and end-to-end ticket ownership • Act as the first escalation point for complex or sensitive issues, engaging Engineering and specialist teams and prioritizing by business impact • Identify risks through ticket trend analysis, environment health monitoring, and release gap assessments • Advise customers on upgrade paths, release readiness, and optimal timing for environment stability • Deliver tailored Knowledge Share Sessions, with a minimum of two sessions per account per year • Conduct bi-annual Support Reviews and prepare quarterly account briefings for Account Executives ahead of QBRs • Guide customers on Mutual Success Plan milestones, adoption blockers, and best practices • Surface expansion signals, upsell opportunities, and churn risk indicators to Account Executive and Customer Engineering teams • Collaborate with Engineering and Product on trends, bugs, and feature prioritization • Contribute to internal knowledge base and playbook improvements • Become familiar with Collibra’s product suite, Premium Support model, and assigned account portfolio during the first month • Establish account cadence, take ownership of active tickets, and deliver account health assessments during the second month • Operate as a trusted technical advisor, identify risks, deliver Knowledge Share Sessions, and contribute QBR briefings by the third month

🎯 Requirements

• 5+ years of experience in a technical support, technical account management, customer engineering, or solutions engineering role within an enterprise SaaS environment • Deep hands-on technical skills including Java, REST API, SSO, LDAP, Kubernetes, VM environments, SQL, and SSL • Experience with root cause analysis, systematic debugging, and integration architecture • Broad knowledge of data governance, data catalog, data quality, or data management platforms • Track record of managing complex technical relationships with enterprise customers across multiple stakeholders and teams • Demonstrated proficiency in leveraging AI tools such as Claude, Gemini, ChatGPT, or Copilot to solve business challenges, drive measurable outcomes, or streamline workflows • A bachelor’s degree or equivalent related working experience is required • Position is not eligible for visa sponsorship • Effective communication with architects, data engineers, platform administrators, and executive stakeholders • Proactive risk identification and ownership of systemic issues through resolution • Collaboration across Engineering, Product, and GTM teams • Ability to manage escalations and competing priorities across a portfolio of accounts • Willingness to travel as needed for strategic or at-risk account visits

🏖️ Benefits

• Competitive compensation • Health coverage • Time off • Flexible benefits offerings supporting employees and loved ones through diverse circumstances and life events • Inclusion and belonging initiatives • Equal opportunity workplace • Applicant accommodation support