CSR Coordinator

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🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎡 Marketing

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Colonial Electric Supply

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1972

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Colonial Electric Supply is a supplier of electrical products and solutions, catering to various sectors including electrical contracting, general contracting, and manufacturing. Established in 1972, the company emphasizes customer service and is known for quality assurance and training programs. Colonial Electric offers a wide range of products such as wires, cables, LEDs, and solar solutions, alongside services like delivery and emergency support.

📋 Description

• Monitor and maintain call response and email dashboards, ensuring timely follow-ups from sales reps to our customers. • Support daily operations of Zoom Phone, HIver and Zoho CRM for the marketing and sales teams. • Oversee the collection, analysis, and reporting of key performance metrics related to the inside sales team. • Proactively follow up with sales reps and escalate issues to management when necessary. • Document workflows and suggest improvements to existing processes. • Work independently in a fully remote environment, staying organized and focused. • Keep an eye on new tools and technologies that can improve communication and efficiency.

🎯 Requirements

• Comfortable learning new systems and tools quickly. • Highly organized, detail-oriented, and reliable. • Strong communication skills and persistence in following up with others. • Able to work independently and manage priorities in a remote setting. • Previous experience with Zoom Phone, Zoho, or Hiver is a plus, but not required. • Confident in holding team members accountable while maintaining positive working relationships. • Availability during standard business hours (8:00 AM – 5:00 PM Eastern). • Experience working with Ai is a bonus

🏖️ Benefits

• Medical Insurance - Choose between a traditional PPO and flexible health plan with a tax-free health savings account • Comprehensive and affordable coverage • Preventative care covered at 100% • Dental Benefits - Affordable coverage with annual exams, cleanings and xrays covered at 100% and rollover benefits. • Vision Benefits - Get yearly eye examinations and buy new lenses, frames, and contacts. Or skip the glasses and enjoy special discounts on LASIK procedures! • 401(k) for Comfortable Retirement - Colonial Electric matches 25% of your contributions up to 6% of your annual earnings. • Life Insurance & AD&D Insurance At Zero Cost - Colonial Electric offers all full-time employees life and accidental death and dismemberment insurance (AD&D) at zero cost to you. • Paid Time Off - Including vacation, personal time, paid holidays and more. • Colonial Paid Parental Leave - CPPL offers parents company paid time off to care for the birth or adoption of a child.