Director of International Operations and Logistics

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Comfrt

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

👗 Fashion

eCommerce • Fashion

Comfrt is a direct-to-consumer apparel brand and Shopify-based e-commerce retailer focused on comfort-first clothing. The company sells hoodies (including slightly weighted hoodies marketed for anxiety relief), loungewear, blankets, travel gear, kids and pet items, and accessories, and operates an ambassador program and mobile app. Its messaging emphasizes cozy, functional, lifestyle apparel and DTC online sales.

📋 Description

• Lead strategy, execution, and optimization of international operations across all non-US markets. • Own international fulfillment, cross border freight, duties and compliance, carrier performance, and market expansion readiness. • Manage international 3PL and freight partners, holding them accountable to contracted SLAs, KPIs, and quality standards. • Own DDP vs DDU strategy, HS code accuracy, and duty/tax compliance across shipping regions. • Partner with CX, Planning, Merchandising, Marketing, and Tech to align international priorities with company initiatives. • Analyze shipping cost, on-time delivery, cancellation, and returns metrics to identify trends and opportunities. • Lead, coach, and develop the international ops team, fostering accountability and continuous improvement.

🎯 Requirements

• Min 7+ years of progressive experience in international ecommerce operations, global logistics, cross-border freight, or supply chain. • Proven track record leading international 3PL, carrier, and freight partner relationships at scale. • Deep understanding of cross border duties, taxes (VAT/IOSS), customs, and DDP/DDU strategy. • Experience launching new international markets end to end (systems, carriers, compliance, launch planning). • Strong commercial acumen with experience owning landed cost, cost to serve, and margin levers. • Advanced proficiency with Excel/Sheets; comfort with BI tools (Looker, Tableau, Power BI) and OMS/WMS platforms. • Experience working in a high growth ecommerce or retail environment; Shopify experience a plus. • Strong leadership, coaching, and team development skills with a track record of building high performing global teams. • Excellent written and verbal communication skills with the ability to influence across regions and time zones.

🏖️ Benefits

• generous paid time off • company-covered health insurance • 5% 401k match • discounts on all Comfrt products