Head of Product – Agentic Offerings

🕒 June 16

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commercetools

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🛍️ eCommerce

☁️ SaaS

🏢 Enterprise

💰 Series C on 2021-09

eCommerce • SaaS • Enterprise

commercetools is a leading provider of composable commerce platforms designed to enhance digital and omnichannel shopping experiences for B2B, B2C, and D2C enterprises. The company offers a flexible, enterprise-grade solution that allows organizations to effortlessly manage multiple business models, integrate various digital and physical touchpoints, and customize commerce experiences with ease. commercetools is recognized for its ability to streamline implementation processes and drive customer engagement through its innovative solutions, resulting in increased revenue and market adaptability. Their platform is cloud-native, ensuring speed, scalability, and high performance for a wide range of industries, including retail, telecommunications, automotive, and healthcare.

📋 Description

• As Head of Product – Agentic Offerings, you will lead the product and design vision for enabling next-generation commerce experiences powered by AI agents. • Drive the product strategy for the Agentic Offerings Domain (AI Hub and Agent Gateway), focusing on Discoverability and conversion, Agent governance and control and Agent Marketplace • Lead a multidisciplinary team to build commerce-native tools (MCP servers) and intuitive management interfaces that allow merchants to configure and secure their agentic ecosystems. • Serve as a key advocate for enterprise-grade security and governance, ensuring every AI agent interaction is authenticated, auditable, and controlled. • Partner with Engineering and cross-functional peers to evolve the Agent Gateway into a comprehensive gate for all external agentic traffic while optimizing AI Hub for multi-channel discovery (ChatGPT, Gemini, Copilot). • Ability to balance vision with execution, leading teams to deliver iterative business value rapidly while LLM specifications and the Agentic Ecosystem continue to evolve. • Define and evolve the agentic narrative in collaboration with Product Marketing, ensuring our role as the definitive bridge between commerce engines and LLMs is understood. • Hire, lead, and mentor PMs and Designers, fostering a team that can navigate the high ambiguity and rapid pace of the AI landscape. • Be a thought leader, anticipating trends in Agentic AI, Model Context Protocol (MCP) standards, and the evolution of LLM-based shopping.

🎯 Requirements

• Experienced in product management, and commercially minded ideally in B2B/enterprise software • Strong cross-collaboration skills with major ecosystem partners, including Google, OpenAI, MSFT, and payment providers, among others. • Proven track record of leading high-performing product and design teams through rapid growth and change. • Ability to balance vision with execution, leading teams to deliver iterative business value rapidly while LLM specifications continue to evolve. • Strategic mindset with the ability to navigate complex partner ecosystems (LLMs, PSPs, and System Integrators). • Excellent communication skills for managing senior stakeholders and articulating the business value of emerging technology. • Nice-to-have: • Hands-on experience with prompt engineering or building products with MCP and commerce protocols like ACP or UCP. • Exposure to B2B commerce complexity, including massive catalogs and customer-specific pricing within agentic contexts. • Understanding of the competitive landscape including Stripe ACS and emerging agentic commerce platforms.

🏖️ Benefits

• Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support • Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs • Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition • Our equity participation program allows you to share in our success