Senior Application Support Engineer

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Common Securitization Solutions

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Finance • Fintech • Real Estate

Common Securitization Solutions (CSS) is the largest and most technologically advanced mortgage securitization platform in the financial services industry, playing a critical role in the Single-Family housing market. CSS manages the issuance and administration for Fannie Mae and Freddie Mac’s Single-Family Mortgage-Backed Security (SF MBS) business and operates the Common Securitization Platform (CSP), a cloud-based platform that centralizes Agency MBS data. The company focuses on ensuring liquidity in the primary mortgage market, enabling Americans to purchase homes and refinance mortgages, while utilizing advanced technology for data management and reporting.

201 - 500 employees

Founded 2014

💸 Finance

💳 Fintech

🏠 Real Estate

📋 Description

• Ensure continuous operation and performance of core mortgage platform hosted on AWS. • Troubleshoot and resolve application and system issues. • Manage incidents and perform routine system health checks. • Collaborate with product, development, SRE, and operations team to maintain system stability and efficiency. • Provide L2/L3 technical support for production applications. • Monitor system health, respond to alerts, diagnose incidents and drive timely resolution. • Perform regular health checks and proactive monitoring of CSP applications and their underlying AWS infrastructure components. • Investigate data discrepancies within CSP applications and databases. • Develop and update knowledge base articles.

🎯 Requirements

• Bachelor’s degree in Computer Science, MIS or related technical field required. • Minimum 5 years of experience in an application support or similar technical role, preferably within the financial services industry. • 2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools. • 2+ years of experience supporting applications built on Java (Tomcat, JBoss) or .Net Stack. • 2+ years of experience with on-call support on a rotation basis providing 24x7 support. • 2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures. • Working experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool. • ITIL certification preferred or familiarity with ITIL practices. • Familiarity with Atlassian tool (JIRA, Confluence).

🏖️ Benefits

• Performance bonus • 401k match • Healthcare coverage • PTO • Broad range of other benefits